I stayed at the Palace on a "site visit" as my company is planning a conference at this hotel in November. We had been told that the hotel is being renovated and wanted to make sure the hotel was in good shape.

I thought the rooms were way above average. My room had a great view of Disney, an LCD TV and a nice-sized bathroom. The proximity to Downtown Disney was an excellent feature as well. I didn't go to the pool(s), but the one I passed by on my way to Downtown Disney looked well maintained.

I understand that certain parts of the hotel, such as the lobby and meeting rooms are scheduled to be renovated later in 2006. This could be a problem for conventioneers, but I doubt that it would affect an average person's vacation.
I recommend the BV Palace for pretty much anyone looking for a nice room at a decent price.

After reading all the negative reviews we were all a little apprehensive about staying at the palace, but choose the hotel for its location as we have been disappointed with the Disney hotels in the past.
Our room was on the 19th floor in the main tower and had been updated, plasma tv, modern decor etc. The view was amazing - we saw EPCOT, MGM and Magic kingdom from the balcony and had great views of the Disney fireworks.
The maid service was erractic and water was not always provided- but a quick phone call and water was brought promptly.
BEWARE room sevice is very expensive and the little provision shop closes at 11pm so make sure you have everything you need.
The staff were friendly and curteous, no problem was made to feel a problem.
The pool area was clean, the pool bar and cafe could benefit from some reworking and upgrading- poolside service would be a good idea.
BEWARE the hotel taxi service this is very expensive - 50% or more than asking the desk to call a checker cab etc.
The shuttle buses to the parks always ran on time and during our stay (we visited the parks every day for the 14 nights) we had no difficulty using them, 1st to be picked up and 1st to be dropped off, however we did here complaints from other guest.

0verall a really enjoyable holiday in a pleasant hotel.

I was very apprehensive about staying at this hotel after reading poor reviews on the web but, due to it proximitey to Down Town Disney and because I knew the rooms were being upgraded before my stay I took the chance. I contacted the hotel before my arrival to request a new room in the main tower. I was on the 24th floor and could not have been happier; the room was beautiful! I have no complaints about the service, I was always treated well and responded to quickly. There was a small problem with the TV but engineers arrived very quickly to repair it. I would agree that a few of the charges in the hotel are quite high; we arrived late on the first night and ordered room service which was $39 for a burger, cookie and two drinks. The resort fee of $12 was included in my holiday package price but I would have been unhappy if I had been charged this per day, as it covers many things I didn't use. There are lots of services available through the TV in the room, e,g, films, internet and games, but again these are expensive to use. The hotel's location to Disney couldn't have been better, literally opposite Down Town Disney and a short shuttle bus ride away from the parks. There is an hourly bus to each of the four main parks and during our stay it was always on time; the Palace is the first pick up going to the parks so there is always an available seat and the first drop off coming back; don't be late though, the bus drivers don't wait! One tip; if you want a cab then ask Guest Services to book a Checker Cab for you as it's must cheaper than getting a cab from the front door, they don't take long to arrive and the car company based at the hotel seem to charge around 50% more. All in all, a fabulous holiday and I'd recommend this hotel to anyone and would definitely stay again.

From the moment my husband and I checked in we experienced outstanding service. Every hotel employee we came in contact with was very helpful. However, we were most impressed with the appearance and cleanliness of our guestroom. The guestrooms are renovated and look fabulous - very contemporary. We will definitely be back.