I booked this hotel through Expedia and when I arrived I was told the room I had booked was no longer available. They said the rooms were on a first come first serve basis, which was news to me since this was not indicated anymore when I booked the room. The front desk staff was not very accommodating. I was finally given a room that was supposedly an upgrade and it overlooked the pool. The room itself was clean, but the bathroom looked like it could use some work. The faucet in the bath tub was turned sideways and there were visible holes on the wall next to the toilet that looked to be some sloppy repairs.
The hotel also charges you a $21 service fee, which includes services like, WiFi, Valet Parking, Long Distance Phone calls, etc. Services that were totally useless to me so I had to request twice that they be removed. I'm not sure why a hotel would want to charge you for services you do not intend to use. Overall this seems like a nice hotel, but I think they need to work on their customer service. I will most like not stay at this hotel on my next visit.
- Also Known As:
- Buena Vista Palace Hotel And Spa
- Buena Vista Palace
- Buena Vista Palace Orlando
- Lake Buena Vista Palace
- Buena Vista Palace Hotel
- Official Description (provided by the hotel):
- The Buena Vista Palace Hotel & Spa offers 1,014 guest rooms and suites. Amenities include 3 pools, lighted tennis court, basketball and sand volleyball courts, 6 restaurants/lounges and a full-service spa. Located inside Walt Disney World, next to Downtown Disney, featuring over 75 specialty shops/restaurants. Guests enjoy access to 4 Disney golf courses and complimentary transportation to all Disney theme parks. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TravelClick, Booking.com, Expedia, Amex, Travelocity, Tingo, Priceline, Cheap Tickets, HotelTravel.com, getaroom.com, Hotels.com, Venere, Fareportal and Otel so you can book your Buena Vista Palace Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.