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“Christmas & New Year Break” 4 of 5 stars
Review of Buena Vista Palace Hotel & Spa

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Buena Vista Palace Hotel & Spa
4.0 of 5 Resort   |   1900 E Buena Vista Drive, Orlando, FL 32830   |  
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Breakfast For 2 Daily!
Ranked #202 of 329 hotels in Orlando
Wellingborough, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Christmas & New Year Break”
4 of 5 stars Reviewed January 11, 2013

We stayed from the 22nd December until 5th January. We picked the hotel for it's location and the free shuttles even though we had a hire car. The room was spacious and the bed was one of the most comfortable we have ever slept in. It was serviced every day but there was a degree of inconsistency as to the amount of cups we had for the coffee maker, some days 1 others 4. Bit of a pain having to ring housekeeping after a long day out to get these delivered. The room could have done with being dusted, we don't think it was done during our stay. Also the balcony needed a sweep. Having said all of this the staff were helpful and we thoroughly enjoyed our stay. We were a bit concerned after reading some of the comments on here before we went but we believe you only get back what you put in. If you are friendly towards the staff they are more likely to help you. Things won't always run smoothly in a hotel of this size but if you have a problem and it is resolved quickly and efficiently then there should be no cause for complaint.

Room Tip: We stayed in 292. Great position in a corner without a lot of through traffic.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (452)
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Columbus, Ohio, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 10, 2013

This hotel was lovely. It is a relatively large hotel with a conference center attached, so sometimes the checkin/out lines can be long. However, the staff was very nice and accommodating.

Great things:
Free Self Parking
our reservation came with the breakfast buffet which was delicious
Sundays they have Minnie and friends at breakfast which is super fun
Walking distance to downtown disney and buses for the parks

Not so great things:
Thin walls as to be expected
Small showers
Small hot tub

Overall it was a lovely place for a young couple doing things on the cheap!
Tip: Traffic getting to 4 is usually awful, look at a map and take the back route to avoid it!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Top Contributor
60 reviews 60 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed January 8, 2013

We stayed here for 2 nights over New Years, specifically to take in Magic Kingdom on NYE. Reception staff were friendly, and whilst I had wanted a Disney Firework view that was not possible, (I booked a resort view in error many months ago and couldn't upgrade as sold out), We were allocated a DownTown Disney view in the Island building.

The room itself was nice and clean, Extra coffee was provided promptly, Beds were fabulous and the pillows... well if I could have taken home I would have!!

WiFi was available in the rooms, and included in our room charge.

Car Parking is some distance from the hotel, but then I guess this comes at an expense of the location. Our Island Room was also perfectly located for a rear pedestrian exit to the DownTown Disney area. The only problem here is that I am pretty sure there were a group of 'local' boys' messing around in the building and I felt a little insecure leaving our belongings behind on our long day out. I think the hotel needs to put in a security gate to protect all guests.

My main concern was the trip to Magic Kingdom and back. Our outbound trip was very busy, but a bit of a laugh - although not all made the first bus. Not so sure how much longer others had to wait, but our 5-10 minute wait was acceptable.

HOWEVER..........whilst I was prepared for an epic journey back to the hotel, I was no where near prepared for the actuality. Upon leaving Magic Kingdom at 1.15am along with about 1/2million others the trip back over the lake to the bus collection point was so daunting, we were fortunate and got a hot tip to walk to the Contemporary and take the DownTown Disney transportation. What a result!!! We were tucked up in bed an hour later...........Those in the queues for monorail/ferry boat onto buses/cars, well I've no idea how long we estimate 3-4 hours judging from the queues everywhere.

Therefore, whilst the hotel were good to us, and the room pleasant and comfy, I would elect to stay at Disney if returning this time of year again, primarily for the transportation.

Finally, if you want a Disney Firework room, pay for it! Don't leave it to chance, or mistake the booking form like I did :(.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Antonio, Texas, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 8, 2013

We had a good stay at this property. Several stores and restaurants nearby that provided cost effective meals. Room was just ok while the daily housekeeping was average. While we're to blame for accidentally leaving $60 in cash out, housekeeping surely "cashed in". We called hotel security and were told there was little to nothing they could do about it. Drag! Lessons learned.

Room Tip: Don't stay near an exit. We could hear maintenance every morning.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 6, 2013

So.... Yea, the walk from the parking lot was long; but it wasn't anywhere near as long as the amount we walked in the Disney Parks. If you're afraid of a good walk then you're already in trouble. The Hotel and its staff were all fantastic. We loved having a balcony and used it each night to unwind with a glass of wine while looking out over Downtown Disney. Bedtime was great! The beds were fantastically comfy! We will absolutely stay at this hotel again.

Room Tip: Pick a view in the higher tower facing Downtown Disney.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 4, 2013

My husband & I stayed at the Buena Vista Palace in the beginning of December. We were staying with family in Florida for my baby shower & wanted to get away for one night to spend some quality time together.
We booked the "Couples Getaway Package" & a couples massage at the spa, I was a little apprehensive about spending almost $600 on one night & had a little bit of anxiety after reading some mixed reviews, it was very important to me to have a perfect room & for everything to go well.
All of my worries were put to rest 2 nights before our arrival when I received a call from Kenji at the front desk. He called ahead of time because I had requested a room as high up as possible, with fireworks views & he wanted to check if I had any other requests, it was so nice and so unexpected. He was such a great guy & so helpful. I told him we were in town for my baby shower & he was nice enough to congratulate us & threw in some breakfast vouchers. I was thrilled by the level of customer service we were given. I can't express how nice it was that he called ahead of time just to make sure all of our requests would be met.
The hotel was absolutely beautiful, & upon arrival we were given a book of "coupons," one of which was applicable for spa services, which was a very nice bonus. The only issue we had was that our key didn't work once we got to our room, but the housekeeping woman was very eager to help & called down to the front desk & they immediately sent security up to come unlock the room for us so we wouldn't have to go back down to the desk. It was very convenient.
As soon as we arrived room service brought us our complimentary champagne & delicious chocolate covered strawberries (included in our package). It was just lovely.
The room was beautiful, Downtown Disney was just a short walk, breakfast was delicious with a HUGE variety of different breakfast options, & the valet was a breeze.
We look forward to staying again!

Thanks again, Kenji!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 4, 2013

+ives
staff were friendly and efficient
5 min walk to down town Disney
free shuttle bus to WDW parks and retail Outlet mall
comfortable rooms
good value if travelling with young kids
heated pool and gym both good
tennis
kids play area
nice buffet breakfast at Watercress
character breakfast
mini mart
-ives
room wasn't ready on arrival at 6pm (3 hour wait to get it serviced! receptioned gave me $75 credit for this inconveniance)
set menu at Avu Avu restaurant - service too pushy...please its not a race
Kook sports bar the waiters are very thick, despite being asked they brought out our mains before we had finished with our starters
room always smelt a little damp
reception could get very busy at peak times
shuttle bus times were very random- never on the hour and half past as advised

would i recommend it? if you are looking for a functional 3 -4 star hotel close to downtown Disney and aren't after luxury its fine. If you want proper 4 or 5 star then look elsewhere.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Buena Vista Palace Hotel & Spa

Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace
Buena Vista Palace Orlando
Lake Buena Vista Palace
Buena Vista Palace Hotel
Address: 1900 E Buena Vista Drive, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Orlando
#37 Luxury Hotel in Orlando
#49 Top resorts Hotel in Orlando
#181 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Buena Vista Palace Hotel & Spa 4*
Official Description (provided by the hotel):
The Buena Vista Palace Hotel & Spa offers 1,014 guest rooms and suites. Amenities include 3 pools, lighted tennis court, basketball and sand volleyball courts, 6 restaurants/lounges and a full-service spa. Located inside Walt Disney World, next to Downtown Disney, featuring over 75 specialty shops/restaurants. Guests enjoy access to 4 Disney golf courses and complimentary transportation to all Disney theme parks. ... more   less 
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