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“Good value but not great” 3 of 5 stars
Review of Buena Vista Palace Hotel & Spa

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Buena Vista Palace Hotel & Spa
4.0 of 5 Resort   |   1900 E Buena Vista Drive, Orlando, FL 32830   |  
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Ranked #206 of 328 hotels in Orlando
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Good value but not great”
3 of 5 stars Reviewed October 14, 2012 via mobile

First off, check in was great. Kenji was really welcoming and after reading trip advisor reviews I requested a non-interconnecting tower room, and we were upgraded to a firework view room. Unfortunately the person I was travelling with couldn't stay high up so we settled for a lower floor room. This room was, like so many other rooms reviewed here, was very damp smelling and the bed linen was actually wet. Plus the phone didn't work. We went back to reception and Danielle was very apologetic and found us a different room. The room was very clean and had everything we needed. Wifi was a bit hit and miss but we didn't really need it. Downtown Disney is literally across the road and we used the Disney buses which were really convenient and drivers very helpful. We drank in the Kooks sports bar a couple of nights and staff and food are really good (especially Erica). We did self parking and didn't find the walk to the car park an issue. Overall, good hotel, especially for location, but I have stated in better in the area.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaFordBVP, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review, October 29, 2012
Thank you for taking the time to provide us with your experience during your recent stay here at the Palace. We are very pleased that you enjoyed your overall stay and that our staff was able to accommodate your needs and make necessary changes to your guestroom to make your stay more enjoyable. I do apologize for the inconveniences you experienced. Thank you again and we look forward to welcoming you back in the future. Most sincerely,
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 14, 2012

We recently took our adult children to Disney World for a much needed family vacation. (We have been to Disney over a dozen times and felt that it was the place to go). Our choice of hotel was apart of a JetBlue Getaways. I read many of the reviews and felt we had made a good choice. Once we were there, I found out that we were right! The accomodations were great: spacious room, (we had 3 rooms) all side by side and a water view with a small balcony (could use a little sprucing up and cleaning) There was a slight musty smell to one room, but we could deal just fine (we actually were busy outside so it was doable and not necessary to change rooms). The front desk was very friendly, helpful and professional. The pool area was clean and family friendly for those with small children. The hotel itself (we stayed in the tower) was immaculate! Our rooms were cleaned daily with lots of towels. We stayed on the 4th floor and never had to wait more than a couple of minutes for the elevator. The bus transportation to the parks was timely (it takes about 1/2 hr. to get to and from the parks as the bus transports from 3 hotels). Coming back in the evening when the parks closed, the wait was a little longer due to the crowds. We also walked across the street to Downtown Disney.....and one evening took a bus from there to the Boardwalk.

I would return to this hotel and have recommended it to a few friends already. We did not eat in any of the restaurants on property so I cannot comment on them.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaFordBVP, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review, October 29, 2012
Thank you so much for the wonderful review and thank you for selecting our hotel for your family vacation. We are so thrilled that you and your family loved your stay with us and that our accommodations and location exceeded your expectations. Your comments will definitely be shared with our team. Thank you again, and we look forward to welcoming you back for another family in the future. Most sincerely,
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Georgetown, Kentucky
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 13, 2012

The front desk staff was nice and the property was nicely maintained on the outside. The location to Downtown Disney was fantastic. I was disappointed with our room, though. The sheets on my bed and the comforter on my son's bed were stained. When I called for a new set of sheets, the housekeeper brought the set of sheets and I had to completely change the bed myself. We went to the family sports bar in the hotel and it was disappointing as well. It took at least 15 miutes for a waiter/waitress to acknowledge our presence and took even longer to get our food and drinks. The restaurant was in desperate need of an update! It was covered in wall-to-wall dark green carpet that was grungy and dirty. Though the location of the hotel was great, I will definitley choose another hotel in the area next time.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
st pete, fl
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed October 13, 2012

This was our fourth time at this hotel, but it's been about 3 years. Horrible this time - room smelled musty (they said water comes in under the sliding door when it rains) and when we came back from downtown disney and my daughter turned on the shower, brown water came out. same result in the sink. Very gross. they moved us to another room and were nice, but I did not have the impression that this was out of the norm. Not a place I'll return to, and not one I'll ever recommend!!!

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaFordBVP, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review, October 29, 2012
Thank you so much for your review. I was very sorry to learn of your disappointment with your guestroom and to read of the issues you experienced which left you will a less than satisfactory experience. Your comments are very important to us and we will be addressing these issues with our team in order to prevent from happening again. Thank you again and we hope that you will give us another opportunity to serve you. Sincerely
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San Juan
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 13, 2012

The location is the best, it's part of theWalt Disney World even do is not advertised that way. Its one of the closest hotels to the Downtown Disney. Another great thing is that the Disney Shuttle Bus offers transportation to the Buena Vista Palace guests. The Hotel is very clean and has a nice architecture. The rooms could be updated. Disney characters visit the breakfast buffet on Sunday, definitely a plus on our list. Overall we enjoyed our stay and will definitely stay at this hotel on our future visits to Disney World in Orlando, Florida.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Top Contributor
130 reviews 130 reviews
91 hotel reviews
Reviews in 84 cities Reviews in 84 cities
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed October 11, 2012

Stayed as part of a business trip/meeting. Rooms are standard. Bathrooms are in need of updating. Bath amenities, at lest in my room, did not include moisturizer. Bed was comfortable and workspace fine. Rooms have a small balcony. Trip from airport is 35-40 minutes. There are a number of tolls - bring cash. Cab fare is about $60-70 depending on which way the cab driver goes. For Disney, you can walk to the entrance. The fitness center has several stationary bikes, treadmills and ellipticals and 50% is given over to weights. Meeting facilities are actually very good. The meeting food, however, is about the worst I have had in recent years. There is a resort fee which is clearly articulated by the front desk staff. Front desk staff are attentive and concierge is helpful.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaFordBVP, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review, October 29, 2012
Thank you for taking the time to post your comments regarding your recent business trip at our hotel. We truly value all the feedback you have given us both positive and negative. We can assure you that your comments will be shared with our Management. Thank you and we hope that you will give us another opportunity to serve you. Most sincerely,
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Beverly Hills, Florida
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 10, 2012

This is an older building, but high quality. It has been kept at a high standard. The staff was all helpful, friendly and courteous. Went above and beyond. The rooms were clean and have been updated to newer style and decor. The beds were extremely comfortable. The room was very quiet. Had a balcony.
We ate breakfast in the Cafe, we were not impressed.
This hotel is in a great location, right across the street from Downtown Disney.
We would definetly stay here again.

Room Tip: You can request to stay on the side to watch the fireworks.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaFordBVP, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review, October 17, 2012
Can’t wait for your return! We are so delighted to hear how great your stay was with us. Thank you for the wonderful comments about the hotel and our team. Hurry back!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Buena Vista Palace Hotel & Spa

Address: 1900 E Buena Vista Drive, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Spa Hotel in Orlando
#37 Luxury Hotel in Orlando
#206 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Buena Vista Palace Hotel & Spa 4*
Official Description (provided by the hotel):
The Buena Vista Palace Hotel & Spa offers 1,014 guest rooms and suites. Amenities include 3 pools, lighted tennis court, basketball and sand volleyball courts, 6 restaurants/lounges and a full-service spa. Located inside Walt Disney World, next to Downtown Disney, featuring over 75 specialty shops/restaurants. Guests enjoy access to 4 Disney golf courses and complimentary transportation to all Disney theme parks. ... more   less 
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Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace

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