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“OK” 3 of 5 stars
Review of Buena Vista Palace Hotel & Spa

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Buena Vista Palace Hotel & Spa
4.0 of 5 Resort   |   1900 E Buena Vista Drive, Orlando, FL 32830   |  
Hotel amenities
Ranked #207 of 327 Hotels in Orlando
Hingham, Massachusetts
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“OK”
3 of 5 stars Reviewed October 8, 2012

Went to a convention at this hotel. Only one restaurant, not bad, not great. Rooms were very inexpensive, and passable. Staff was friendly. I don't want to be negative about this hotel, it is a solid average.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,287 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boynton Beach, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 8, 2012

We booked this through a discounted rate via Travelzoo and the room was nice with a great view of Epcot. We arrived here fairly early (9ish) in the morning and were able to check in without any issues. It was a very short walk to Downtown Disney and they had buses that ran every 30 minutes to the parks. The bed was extremely comfortable, potentially one of the most comfortable hotel beds I've slept in.

In the evening we ordered room service after being out at the parks all day and the food was okay, overpriced for what we got though. There was a small marketplace to grab a quick breakfast and their restaurant offers a 'character breakfast' on Sundays which is nice for those with kids. Overall a good stay and we look forward to staying there again in a few weeks.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaFordBVP, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review, October 17, 2012
So happy to hear that you had a very satisfying stay with us. I was so pleased to see that we were able to accommodate your early check in and our location and dining options were very convenient and to your liking. We cannot wait to welcome you back again in a few weeks.
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Miami, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 7, 2012

I wasn't sure what to expect with the hotel as it was bit aged, and there are so many nice places to stay in or around the Disney Property. The rooms here were modern, location was great, pool and other facilities were nice. Self parking was a bit of a hike and it would be nice if they offered some more upscale dining, but if you are looking for a hotel and come across a deal here, grab it!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaFordBVP, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review, October 17, 2012
Thank you for your review from your recent stay with us. It is great to know that you were pleasantly pleased with our accommodations and facilities and we look forward to welcoming you back in the future. Regards,
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Amarillo, Texas
Top Contributor
147 reviews 147 reviews
47 hotel reviews
Reviews in 59 cities Reviews in 59 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 6, 2012

I stayed at this location for a business meeting. The hotel staff was very good and professional. It was across the street from the Disney Market Place which has several restaurants. The rooms are very nice and well kept other than the mattresses. You could see where over time the mattress was recessed where people slept. The restaurant had a nice menu and the food was good. Room service was basically the same, but with an increased price for the same food. You also received the basic service fee. We ate in the restaurant for about $23, but the same basic menu for room service was $35-37. Overall a good place to stay and recommended since it also is included among the hotels for th Disney parks.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 5, 2012

Do Not Believe this is a 4 Star Hotel.
2 stars at best.
The location of this hotel is the only good thing it has going for it.
I asked for a different room because the one I had 2424 had a bad moldy, musty smell. The one they offered smelled EVEN WORSE - 2440 ( and it was considered an upgrade)

  • Stayed October 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaFordBVP, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review, October 17, 2012
I was of course disappointed to read of your guestroom issues and that we failed to meet your expectation. I truly regret how these issues affected your experience with us. I can assure you that your comments will be addressed with our team. Thank you so much for taking time to write your review and I am truly sorry for your less than satisfactory stay. Most sincerely,
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Chicago, Illinois
Top Contributor
58 reviews 58 reviews
36 hotel reviews
Reviews in 39 cities Reviews in 39 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed October 3, 2012

I am glad (but sad on another level) that I did not use personal money for this trip. Hotel was basic and minimal but tried to make itself out to be something else. Took me 6 trips to front desk to get a functional key to get into my room. We were here for a corporate conference, would not recommend it... meeting rooms okay but catering basically basic. Nobody really wanted to do anything other than take your money. Had to call security 4 times to stop a party in room next to mine at 2 am but they took no action. Glad to be home.

Fitness center (sorry Spa) was full of rusting equipment - found one elliptical that worked.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoannaFordBVP, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review, October 17, 2012
I am so sorry to hear of the issues you experienced resulting in a less than satisfactory stay. Your feedback is very important to us both. Even though it was not positive, it is always good to hear from our guests how we can improve upon our service and their experience. Thank and we hope that should your travels bring you back to Orlando, that you will give us another opportunity to serve you.
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Oslo, Norway
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 2, 2012

Hotels are probably reasonably priced in this are in general and so was this. We booked through hotels.com and got 1 night out of 4 for free. Located just by Downtown Disney, so if you like to go there, this is just a 2 minute walk. The room was just fine. We had breakfast in the restaurant and this was good. Quite expensive, but we had a "kids eat free"-deal on our stay. This was also good for the restaurant and sports bar! We had dinner in both places and liked the sports bar best. The restaurant was disappointing, especially the service - one of our children got her dinner after the rest of us had finished .... Not good!

The hotel have some stupid deal with booking of cheaper tickets for the parks, but you then have to spend a lot of time with a hotel-chain to hear about their offers and stuff. Who are in Disney to spend time on that !!!

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Buena Vista Palace Hotel & Spa

Address: 1900 E Buena Vista Drive, Orlando, FL 32830
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Luxury Hotel in Orlando
#46 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Buena Vista Palace Hotel & Spa 4*
Number of rooms: 1014
Official Description (provided by the hotel):
The Buena Vista Palace Hotel & Spa offers 1,014 guest rooms and suites. Amenities include 3 pools, lighted tennis court, basketball and sand volleyball courts, 6 restaurants/lounges and a full-service spa. Located inside Walt Disney World, next to Downtown Disney, featuring over 75 specialty shops/restaurants. Guests enjoy access to 4 Disney golf courses and complimentary transportation to all Disney theme parks. ... more   less 
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Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace

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