My boyfriend and I recently stayed at the Villas of Grand Cypress at the end of October for our 5 Year Anniversary. We were looking for a place that would be reasonably close to Disney since that is where were planning on spending most of our time, but without the Disney prices. The Villas of Grand Cypress was in a perfect location, just a short distance away from the main Disney Entrance, and it was a perfect value for our limited budget. We both work in the hotel industry as well and were extremely impressed with our accomodations and the wonderful staff at the Villas!!
From the time I booked our reservation with Andrea, I was already pleased with the warm communication and eagerness to help. My boyfriend works for a benchmark property in NJ, which is what the Villas are, and Andrea was so helpful with assisting us with his employee rate. Not only did she herself follow up on our reservation after I booked it, but about a week before we arrived I also received a phone call from the concierge offering to assist us in anything we needed before we arrived. Great customer service!
When we checked in, Christine and the other agent at the front desk (I'm sorry, I forget her name) were both wonderful and very warm and welcoming. Every day as we left and came back, all of the other staff would wave to us and go out of their way to say hello. Our room was very spacious, with a beautiful view of the golf courses off of our balcony. Everything was so serene and peaceful. Breakfast each morning was wonderful as well, delicious food. We did not get a chance to enjoy the bar or the actual golf courses but it looked like many other guests were enjoying them to the fullest.
We had gone out to a restaurant our first night and had some left overs we did not want to throw out so we went searching for a place to heat up our food. We found Greg, at the pool bar, and he was terrific! He offered to heat up our food and even went out of his way to contact room service to get us actual plates and silverware so we could enjoy our leftovers. He was very aimiable and pleasant and we actually spent a good while talking with him.
Overall, we enjoyed our experience so much, we were very sad to leave on the day of check-out. I would absolutely recommend the Villas of Grand Cypress to anyone looking for accomodations in the Orlando/Disney area. The staff alone is terrific and very well trained in customer service, the location is absolutely beautiful, the food terrific, and accomodations perfect!
Like I said, my boyfriend and I both work in the hotel industry, so we know what to look out for, and the Villas of Grand Cypress exceeded both of our expecations to the fullest. We are so used to hearing complaints from guests on a daily basis and we know how much it means when someone takes the time to comment on something postive, so that is why I have written such a lengthy review! Thank you so much for making our 5 Year Anniversary Trip WONDERFUL!!!!! We will be back!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 30, 2012
Thank you for your kind words about your recent stay at our resort! We are overjoyed that your five-year anniversary celebration was made more memorable by our staff. We are so pleased to read that you felt pampered, inspired, and comfortable during your time with us. Our goal is to provide a relaxing and inspiring resort experience to each of our guests, so it was so nice to hear that you enjoyed so many aspects of your recent stay at the Villas of Grand Cypress! We look forward to welcoming you back on your next trip to Orlando!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.