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“Fabulous holiday” 5 of 5 stars
Review of Sonesta ES Suites Orlando

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Sonesta ES Suites Orlando
3.5 of 5 Hotel   |   8480 International Drive, Orlando, FL 32819   |  
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Ranked #56 of 326 Hotels in Orlando
Northallerton, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
“Fabulous holiday”
5 of 5 stars Reviewed August 31, 2013

I was a little bit worried about staying here after reading some of the reviews but how wrong was I. The rooms are dated but are clean I'd comfortable. The staff were very friendly and when I complained about a light not working , within 5 minutes some one came to fix it. There was a good choice of food at breakfast each morning and coffee available all day. The only problem we had was because we were on the ground floor we could hear everybody who came in late at night and it would wake us up. However, good location on International Drive and lots of lovely restaurants nearby. Would certainly stay again. Thank you for a fab holiday.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando, responded to this review, October 13, 2013
Dear Guest,

Thank you very much for your feedback regarding your recent visit. We very much appreciate you choosing to stay at our property, and with our new re-imagined design coming in 2014, we hope you will return in the future. Thank you very much.
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951 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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English first
Dublin, Ireland
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 24, 2013

Stayed here for three weeks, delighted with the service. The staff you could not fault, the location excellent.Bus stop for i trolly stops right outside. Also a shuttle bus to the parks, downside a bit crowded in the evening. Breakfast has pleanty of choice. Room serviced every morning. The pool is great for the days when you just want to chill away from the parks. The rooms are a bit dated, but we where given a tour of the new suite which is fabulous, they hope to have the hotel compleated by mid December. We will definitely return. Great central location on international drive.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando, responded to this review, October 13, 2013
Dear Guest,

Thank you very much for your positive feedback regarding your recent visit. As we continue our re-imagination of the property, we appreciate your willingness to return, and hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missouri
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 21, 2013

Was just an ok hotel. Had a great breakfast but rooms were very tired. Only stayed here for two days. Just a sleeping room since we were spending our days at theme parks.

Good location and close to parks. Very nice area and had lots of nice restaurants.

A pubix grocery store not to far away.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando, responded to this review, October 13, 2013
Dear Guest,

Thank you for taking the time to provide your feedback regarding your recent visit. We are pleased to inform you that we are currently undgergoing a complete renovation to our property, and hope you will visit us again in 2014 to see our new re-imagined property. Thank you for staying with us, and hope to see you again soon.
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Joppa, Maryland
Top Contributor
74 reviews 74 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 20, 2013 via mobile

I ran across this hotel in June when I was on business down here for two weeks while staying at another hotel. I looked up them up since we stayed at another ES Sonesta property last year in Myrtle Beach that was a prior Staybridge Suite property and that property was pretty nice. Well as several other reviews have stated, the rooms are very dated. The property pictures do not show you the 1970 air conditioning knob to regulate the fan speed of the a/c. It does not show the stained furniture. It does not show the mold around the air vents. It does not show the sagging light covers with dead bugs in them in the kitchen area. When I booked the room, I thought I was getting a room with two queens in one room and a king in the other, well that was not so, I was told that when the renovations are done, that would be available. Again, this property could use some work. On the positive side, the a/c is cold, the kiddie pool was nice, but more adults want to get in it than kids. The pool is a 1 foot pool and more women have been in that pool than children. The breakfast has been decent- typical hotel breakfast. He breakfast area is a little cramped when busy, but there are plenty staff around assist when needed. The big pool look nice and the staff is friendly and helpful- my interaction up to now! I still have three more days here. I would possibly stay here again, but after the renovations.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando, responded to this review, September 16, 2013
Dear Guest,

Thank you for taking the time to provide your feedback. As a seasoned traveler, we understand and appreciate your acceptance of some of the aspects of our property. I am pleased to inform you that we are currently undergoing our re-imagination of our property. Once complete (in December of 2013) I assure you that our new look, blended with our friendly staff, will make you next visit a positive and wonderful experience. We hope you will give us the opportunity to have you as our guest in the future.
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Selby, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2013

We were a little worried about staying here after reading some reviews regarding the dated state of the hotel but we shouldn't have been. The hotel was by far one of the friendliest and cleanest hotels we had stayed in.

The staff on the desk couldn’t do enough for us and Cat behind the bar was really nice and served some of the best cocktails. Our rooms were cleaned daily and the pool area was spotless. The rooms are slightly dated but it is being renovated soon. We saw one renovated room and can’t wait to go back and stay in it.

A really great hotel, highly recommended.

Mrs Bev Dowdy

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando, responded to this review, September 16, 2013
Dear Guest,

It is truly a priviledge to read your feedback, and we will most certainly share your kind words with Cat. We look forward to your future visit, and can't wait to welcome you back home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 18, 2013 via mobile

I'm just home from a two week stay here .This hotel is very well placed they lay on shuttle buses and your given free breakfast with a great choice .There is a free coffee machine available all day .The hotel staff send up towels etc within minutes of asking for anything.As for people complaining about dated tvs and decor etc go elsewhere and pay double the price , the pool shutting at ten is good as most people in bed early as they have been at parks all day and want some quiet for early rises again the next day, I would say this hotel is for families and I will be back .

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando, responded to this review, September 16, 2013
Dear Guest,

Thank you very much for staying with us and for your positive feedback. The very best compliment we can recieve is a guest who chooses to return and stay with us, and for that we thank you. We look forward to seeing you again soon.
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Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed August 17, 2013

This place puts a hold on your credit card for $75. that you should get back 3 days after check out. The rooms are musty and dated. The tvs are from the 80s! Really? No amenities for guest who may have forgotten something unless you pay. The air conditioner is loud. The pool is shallow and closes at 10pm. I would not recommend this place, The door access is on the outside more like a motel! Definitely a stretch from a 3 star. Very disappointed. Would NOT stay again

  • Stayed August 2013, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaStaff, Manager at Sonesta ES Suites Orlando, responded to this review, September 16, 2013
Dear Guest,

Please accept our apology if our property did not meet your expectations. We truly appreciate your honest feedback, as this feedback has been listened to and we are currently undergoing a complete renovation of our property; everything from the lobby to each guest suite. Understanding your visit left you not wanting to return, we hope during your next visit to Orlando that you will stop by and view our new re-imagined property; we know you will not be disappointed. We are scheduled to be completed in December of 2013.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta ES Suites Orlando

Address: 8480 International Drive, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Business Hotel in Orlando
#51 Family Hotel in Orlando
#97 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sonesta ES Suites Orlando 3.5*
Number of rooms: 146
Official Description (provided by the hotel):
Sonesta ES Suites Orlando offers a convenient International Drive location near the Walt Disney World Theme Parks, Universal Orlando, and Sea World Orlando. With a fresh modern appeal, all guest suites, public space and dining options have been completely reimagined. Offering brand new One and Two Bedroom Suites (sleeping up to 8 guests), a complimentary upgraded breakfast buffet each morning, a new take on Happy Hour, on-site Shoppe convenience store, and The Pour, our new lobby lounge. The hotel also offers complimentary WiFi, onsite fitness room, heated swimming pool, business services, laundry, a complimentary shuttle to Walt Disney World and Universal Orlando, and an adjacent I-Ride Trolley Stop which provides transportation to Sea World, Aquatica, Wet N'Wild, and the Orlando Premium Outlets. Guests appreciate this contemporary hotel near restaurants, shops and attractions easily within walking distance. ... more   less 
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Also Known As:
Staybridge Suites Orlando Hotel Orlando
Orlando Staybridge Suites

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