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“Just accertable” 3 of 5 stars
Review of DoubleTree by Hilton Orlando Airport Hotel

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DoubleTree by Hilton Orlando Airport Hotel
3.5 of 5 Hotel   |   5555 Hazeltine National Dr, Orlando, FL 32812 (Formerly Crowne Plaza Orlando Airport) (Orlando International Airport)   |  
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Special Offer
FL Residents - $25 Credit
Ranked #155 of 327 Hotels in Orlando
Certificate of Excellence 2014
GreenLeadersPlatinum level
Mooresville, United States
1 review
“Just accertable”
3 of 5 stars Reviewed 1 week ago

Front desk staff were not particularly friendly and the hotel was otherwise adequate. I was not offered a choice of floor at check-in. Also, I was not offered the traditional warm cookie. I've stayed at other DoubleTrees that were better.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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137 reviews from our community

Traveler rating
    49
    47
    33
    6
    2
See reviews for
30
32
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
North Port, Florida
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

We were headed to CA for vacation and found a direct flight out of Orlando. We live about 2 1/2 hours away; so decided to spend the night before in a hotel close by the airport.
Found a great deal online and enjoyed the area...pre vacation style! They do include 7 days of free parking (Park and Fly). Much less expensive than even off-site airport parking!
The check in was easy, friendly. Everyone working there answered any questions we had, making us feel welcome and at home.
Grounds were beautiful. People were in the Pool, we did not use it.
We had a King Room with comfortable mattress and wonderful pillows.
They do have a shuttle that will take you to the airport. You do need to "reserve" a time. It was on time and got us there fine; but the driver, I believe, was a retired Indy 500 race car driver! Wow...felt as if we were on amusement park ride!
There are numerous restaurants within walking distance.
Rooms are as pictured on web.
We would definitely return.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Berlin, Germany
Top Contributor
143 reviews 143 reviews
84 hotel reviews
Reviews in 74 cities Reviews in 74 cities
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Airport shuttle was convenient, check-in swift and easy and the staff is friendly. The room on groundfloor was ok, albeit noisy due to the architecture of the building, which is like a central train station. Buffet style breakfast is basic. Good enough for one night.

Room Tip: Avoid the ground floor
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  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

I didn't give this hotel 5 stars because of the bathrooms. The first room we are given, the tub was really grimy and did not look like it was cleaned. We asked to be moved, and the staff politely obliged in addition to giving us breakfast coupons to make up for the inconvenience. But the second room was not any better, not only did the tub look filthy, the paint was also peeling. Besides the bathrooms, my family and I had a great stay. The beds were comfy, the buffet was delicious, and the entire staff was genuinely friendly.

Stayed April 2015, traveled with family
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Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This was a last resort because during the holidays all of the hotels were booked and we needed an overnight stay before heading to Disney. As we checked in, the front desk was very rude. Since we're in our 20's the lady at the desk treated us as if we couldn't afford to stay here and tried to say our card was declining. After we politely asked her to try again it "miraculously" went through. We went to our room and the hotel reeked of a moldy smell. The bathrooms were less than average and I can honestly say after all of the Hilton hotels my fiancé and I have stayed at, I hated every minute of staying in this hotel.

  • Stayed December 2014, traveled as a couple
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Manager at DoubleTree by Hilton Orlando Airport Hotel, responded to this review, 2 weeks ago
Ashlee,
I am sorry to hear you feel your recent visit was anything less than extraordinary. The entire team here strives to provide good old fashioned southern style Hilton hospitality that keeps our guests returning time and time again. Please reach out to further discuss the details of your experience. I hope you will reconsider and possibly come back to visit again in the future. The experience you had is not the norm here.
Hope to hear from you soon.
Have a Wonderful Week,
Michelle
michelle.wood@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff at this hotel was amazing and everyone greeted you as you walked past. From the hotel front desk at checking to the housekeeping staff that I saw in the morning, everyone had a smile on their face and a welcoming greet.

Thank you for the great stay!

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Manager at DoubleTree by Hilton Orlando Airport Hotel, responded to this review, 4 days ago
Thank you so much for taking the time to share feedback on your recent experience here with us. I am passing your comments along to the team with a job well done. We all strive to provide our guests with good old fashioned southern style Hilton hospitality when they visit. I am delighted to see you enjoyed your stay. Please do come back again if you travel our way.
Have a Wonderful Week,
Michelle
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Detroit, Michigan
Top Contributor
102 reviews 102 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a good value choice to stay prior to flying out of Orlando. The staff (all staff we encountered) were accommodating but seemed a bit cold. A staff member came out to our car when we checked in to tell us where to take our luggage but offered no help (not even a cart).

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Manager at DoubleTree by Hilton Orlando Airport Hotel, responded to this review, 2 weeks ago
Please reach out to further discuss your recent stay. I am disappointed and apologize for the impression you have after your visit. The following is what we believe and try to convey...
"A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."
Thank you for giving us the opportunity, please come back to visit again if you travel our way. We have your feedback to assist in implementing further training to ensure this does not happen again. Your experience is sure to be much better next time.
Have a Wonderful Week,
Michelle
michelle.wood@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Orlando Airport Hotel

Address: 5555 Hazeltine National Dr, Orlando, FL 32812 (Formerly Crowne Plaza Orlando Airport)
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Orlando International Airport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Orlando
#72 Business Hotel in Orlando
#160 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Orlando Airport Hotel 3.5*
Number of rooms: 353
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Orlando Airport in Orlando, Florida, is only 10 minutes north of Orlando International Airport – just slightly away from the bustle of Central Florida theme parks, yet within 20 minutes of your favorite Orlando attractions. Business travel to Orlando? Relax in contemporary accommodations at DoubleTree by Hilton. All the essentials and more are covered in our modern, stylish guest rooms with an array of amenities to make you feel at home. Spacious, nicely appointed guest rooms with one King or two double beds include a 37-inch flat screen TV, iron/ironing board and coffee maker. Choose a room that’s right for you.Flexible meeting spaces, a business center, catering facilities, and a location that can’t be beat makes business travel a pleasure. At our convenient hotel near the Orlando airport, you’ll find everything you need.Planning events is one of the things we do best at DoubleTree. Whether you invite friends, colleagues, or clients to an event at DoubleTree, we’ll make sure that everything will run smoothly. We’re ready to help: setting up your space, supplying the room with what you need, or meeting special dietary needs, we'll make sure the details are dialed in. We’d love to give you a tour and show you some of the ways we'll help you make your next event the best ever.Highlights• 24-hour hotel airport shuttle service• Near Port Canaveral, Cocoa Beach, Jetty Park, Orlando Executive Airport and Orlando Theme and Water Parks. Sea World 13 miles Aquatica 12 miles Discovery cove 12.5 miles Wet N Wild 15 miles Downtown Disney 25 miles Walt Disney World 25 miles (Magic Kingdom, Animal Kingdom, Epcot, Hollywood Studios) Universal Studios and Islands of Adventure 18 miles CityWalk 18 miles• Easy commuting to downtown, beaches and theme parks via Route 528, Highway 95, I-4, and Florida Turnpike• Heated outdoor pool in a beautiful resort-like setting• Wireless high-speed internet access throughout hotel public areas• Well-equipped fitness center ... more   less 
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Also Known As:
Orlando Crowne Plaza
Crowne Plaza Orlando Airport

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