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“Great” 4 of 5 stars
Review of DoubleTree by Hilton Orlando Airport Hotel

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DoubleTree by Hilton Orlando Airport Hotel
3.5 of 5 Hotel   |   5555 Hazeltine National Dr, Orlando, FL 32812 (Formerly Crowne Plaza Orlando Airport) (Orlando International Airport)   |  
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Bed and Breakfast Package
Ranked #114 of 326 Hotels in Orlando
GreenLeadersPlatinum level
miami, United States
1 review
“Great”
4 of 5 stars Reviewed 1 week ago

Everything was great! I stayed here for a family trip to Disney and the location wasn't really that far.The Rooms were cleaned and buffet, kinda pricey, but good! I would def stay there again I have no complains regarding my stay......

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 reviews from our community

Traveler rating
    33
    28
    14
    2
    0
See reviews for
12
14
5
38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Vaxjoe, Sweden
1 review
3 of 5 stars Reviewed 1 week ago

Not suitable for Business due to that the LAN don´t support VPN Connection. The Hilton Honnor room was impured by mold, smell and stains around the window. A new room was assigend after complaint and it was OK.

  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jacksonville, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 weeks ago

I was checked in quickly when I arrived,, spoke to a friendly staff,. place was clean and in a good location ,,,, modern,,has a good breakfast,,,, will stay here again soon,, great restaurant right downstairs, close to entertainment other restaurants and great stores... super close to the airport and easy to find.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Manager at DoubleTree by Hilton Orlando Airport Hotel, responded to this review, 2 weeks ago
Delightful Day to you Luz,
I appreciate you taking a moment to share your feedback. Thank you. I am glad to see you enjoyed your stay. I hope your travels bring you back our way and you visit us again soon.
Warm Regards,
Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here prior to a cruise
The hotel was fine. Checkin was a but of an ordeal as the staff iniatly ignored us in favour of airline staff who entered the hotel after us. And check in appeared chaotic. However the room was large and well equipped. The bathroom was small but adaquatic.
We had dinner and breakfast in the hotel and the food and service was extremely good.
They also do complementary tea and coffee until 11.00 Am.

  • Stayed November 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Manager at DoubleTree by Hilton Orlando Airport Hotel, responded to this review, 2 weeks ago
Ester,
I very much appreciate you taking the time to share feedback on your recent experience here with us. I am glad to see overall you enjoyed your stay. I do apologize for the issue with check in and will pass this along to the team to ensure this is not happening in the future. I invite you to join us again if you travel back our way. Hope to see you soon.
Warm Regards,
Michelle
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Orlando, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Accommodations were excellent and the in house reservation staff was outstanding in their efforts to separate my business and pleasure expenses. Front desk staff was very friendly, but not that helpful in finding eating establishments.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Manager at DoubleTree by Hilton Orlando Airport Hotel, responded to this review, 3 weeks ago
Delightful Day to you Robert,
Thank you for sharing feedback on your recent stay. I am glad the team was able to assist in sorting out your expenses. We all strive to provide service levels that will keep our guests returning time after time. Your comments have allowed me to see there is an opportunity to further educate our team on the many dining options available in the immediate area. For future reference they include Carrabba's, Tony Roma's, Chili's, Longhorn Steakhouse, Bonefish Grill, Cheddar's, Texas Roadhouse, Ari Hibachi and Sushi, Denney's, TGI Friday's, I HOP, Sonny's, Cracker Barrel, Panera Bread, and Chipolte. We also have fine restaurant on property the Bistro 436 for the enjoyment and convenience of our guests. I do hope you will visit again, and I invite you to contact me direct if I can ever be of assistance.
Warm Regards,
Michelle
michelle.wood@hilton.com
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Vernon, Alabama
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Check in was quick and easy -front desk crew was professional and knowledgeable Room was clean and the bed comfortable there was a good selection of local channels on tv as well as nationwide news etc bathroom was clean however some of the towels and bath cloths were a little worn

Stayed December 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Manager at DoubleTree by Hilton Orlando Airport Hotel, responded to this review, 3 weeks ago
Glenn,
Thank you so much for the detailed feedback. I am glad to see you enjoyed the time you spent here with us. I hope you will visit again the next time you travel to Orlando.
Warm Regards,
Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We staying in this hotel at the end of November. The staff was VERY helpful and friendly. Upon arrival we were greeting with a warm chocolate chip cookie. The front desk quickly checked us in and we were greeted as a valued guest. The bellman helped me with the luggage to the room. When he opened the door he realized the room was too hot. He attempted to adjust the air conditioning and it did not work. With in minutes the front desk was calling me to see if the room had cooled any. Since it was still hot, again within minutes they sent a repair man. He spoke little English, but was friendly. He did something in the air conditioning vents and indicated that it was fixed. It did blow cool air. After about 2 hours we fell asleep, only to awaken about 1:00 in a puddle of sweat. It was HOT!! The air had stopped working. We had to get up at 3:30 AM and did not feel like calling for a repairman when we were in our night clothes and just wanted a little more sleep, before heading to the airport. As we were checking out, we reported the problem to the front desk, the only worker there did not apologize or seem much to care. There were several flight attendants standing there, they too said their room was hot and later we spoke to another couple guest while we were on the airport shuttle who said they are frequent guests there and the rooms are always hot. The shuttle driver to the airport was helpful. We had arranged to be on the 4:30 AM shuttle. It did not leave until 4:45 because they were waiting for one of the flight crew. We needed to get to the airport and this almost made us late, because a pilot wanted the shuttle driver to wait on the rest of his flight crew.

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Manager at DoubleTree by Hilton Orlando Airport Hotel, responded to this review, 3 weeks ago
First I want to thank you for the feedback. Second I apologize your experience here did anything less than exceed every expectation. I am delighted to tell you we were aware of this issue and already working on it. Multiple AC/Heat units on the roof were replaced and the problem is no longer. As you enjoyed everything else I hope you come back again and see the update for yourself.
Have a Delightful Day,
Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Orlando Airport Hotel

Address: 5555 Hazeltine National Dr, Orlando, FL 32812 (Formerly Crowne Plaza Orlando Airport)
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Orlando International Airport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Orlando
#47 Business Hotel in Orlando
#139 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Orlando Airport Hotel 3.5*
Number of rooms: 353
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Orlando Airport in Orlando, Florida, is only 10 minutes north of Orlando International Airport – just slightly away from the bustle of Central Florida theme parks, yet within 20 minutes of your favorite Orlando attractions. Business travel to Orlando? Relax in contemporary accommodations at DoubleTree by Hilton. All the essentials and more are covered in our modern, stylish guest rooms with an array of amenities to make you feel at home. Spacious, nicely appointed guest rooms with one King or two double beds include a 37-inch flat screen TV, iron/ironing board and coffee maker. Choose a room that’s right for you.Flexible meeting spaces, a business center, catering facilities, and a location that can’t be beat makes business travel a pleasure. At our convenient hotel near the Orlando airport, you’ll find everything you need.Planning events is one of the things we do best at DoubleTree. Whether you invite friends, colleagues, or clients to an event at DoubleTree, we’ll make sure that everything will run smoothly. We’re ready to help: setting up your space, supplying the room with what you need, or meeting special dietary needs, we'll make sure the details are dialed in. We’d love to give you a tour and show you some of the ways we'll help you make your next event the best ever.Highlights• 24-hour hotel airport shuttle service• Near Port Canaveral, Cocoa Beach, Jetty Park, Orlando Executive Airport and Orlando Theme and Water Parks. Sea World 13 miles Aquatica 12 miles Discovery cove 12.5 miles Wet N Wild 15 miles Downtown Disney 25 miles Walt Disney World 25 miles (Magic Kingdom, Animal Kingdom, Epcot, Hollywood Studios) Universal Studios and Islands of Adventure 18 miles CityWalk 18 miles• Easy commuting to downtown, beaches and theme parks via Route 528, Highway 95, I-4, and Florida Turnpike• Heated outdoor pool in a beautiful resort-like setting• Wireless high-speed internet access throughout hotel public areas• Well-equipped fitness center ... more   less 
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Also Known As:
Orlando Crowne Plaza
Crowne Plaza Orlando Airport

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