I wanted to give this hotel a four star but I had to be honest about this place. We stayed in a 2 bedroom and 2 bath unit the last week of June in building 52 overseeing the lake and very close to the pool next to the office. My husband had a convention to attend and our family decided to tagalong and meet my sister and her family who also stayed in this resort, too.
Our positive experience: The staff is wonderful and although we (family of five) arrived here early, we didn't get our room till 4pm but that was alright since my sister who checked in a day early was next door to us. I had called few days early and they were able to fulfill our request to stay close to one another. So we were happy. The housekeeper did her best although I believe we had someone different each day.
We use the pool one day and the pizza hut was convenient and the entire place which was gated made us feel safe.
This is where I had to give a 3-star. Apparently, this building is suppose to be renovated and I can see that the appliances, the cabinets, tv, were new but there was this musty smell that I could not take and I was a little bit worried since my son had outdoor and indoor allergies but he did fine. I think it was the carpet and the couches that seem a little bit old...but despite this, it was alright. The other problem we had was the sugar ant issue in the kitchen. The first evening, I noticed these tiny ants crawling on the counter in the kitchen and in the pantry. We had just bought groceries and I ended up putting almost all of the stuff in the refrigerator and on the dining room table away from the kitchen. I called front desk and by 10pm, they sent someone to spray the kitchen. Since this was Sunday, they informed me that tomorrow the Pest control will come and treat the area. The guy did inform me that they were sugar ants, very small but common in warm areas. The next day, while we were at Disney, I think someone did come because I didn't see a whole lot of them..just a few...3 or so each day. I did not cook much in my kitchen and ended up eating at my sister's room next door. They did not have any problems so it looked like maybe it was just our room.
Well, the last 2 days, I saw more but I wasn't going to let it bother me or dampen our vacation since this has happened to me in another resort in Turks and Caicos.
When I did check out, I did inform the front desk that the problem continued and suggested in a friendly way that they call the pest service once again.
Overall, other than the ant issue, the resort was good and the rooms were average....my sister and I did agree that maybe the carpet and the sofa needed replacement as well. There was something about this place that just seem average.
Since the Disney area has so many accommodations, I think we will try another place if we were to come down here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.