We booked a room here the day before our Disney cruise. Everyone was very nice and helpful. When we were checking in, they asked if we were taking a cruise and when we told them yes, the clerk gave us a paper and explained that we should leave our luggage right inside the door by 8:30am. The hotel staff comes to pick up your bags and delivers them to the Disney Magical Express for you so you don't have to drag it around the airport yourself! This is a GREAT service! The paper also gives you crystal clear directions on where to go in the airport and the times to report to the Disney desk to pick up the bus to the ship.
The room was very clean and the bed was comfy. The only recommendation I would make is maybe having more than 2 washcloths in the room for 2 people. After we arrived from flying, we wanted to wash our faces but then since we wanted to shower the next day, we would have no more clean washcloths. I called housekeeping to request 2 more and was actually brought 3! So that was nice! We also had a room facing the runway but didn't hear a thing! It was nice watching the planes when we wanted.
We ate a McCoy's due to Hemispheres being booked up (we stayed on a Friday) and the food was great although service was a little slow.
I would definitely recommend staying at this hotel!