I cannot begin to describe in words how the Hyatt staff treated me and my family...other than they treated me as if I were their family. I arrived at 11am quite a few hours early at the hotel due to accident that had taken place at another hotel, my check in time was at 4pm. When I explained to the valet my situation in true Brooklyn style; which is was the Bellman's hometown, he took k control immediately of the situation called AJ the manager of the hotel for assistance. My family, my luggage and a bag of ice for my daughter's injured foot were waiting on us when we arrived at the check in desk. We were staying at this hotel for a dance convention/competition, so now it maybe a little easier to understand why the need for immediate ice was needed. Margaret the hotel check-in clerk was most helpful. She and the manager AJ who checked on my daughter through out the weekend stay checked on us frequently. When asked about the nearest hospital to have my daughter checked out, they informed me, "You are in an airport, airport medics will take care of your daughter at no cost!" Our room was fabulous, we were able to watch the planes land and take off without a sound issue. The room was large, the bed was comfortable and room service was delicious. The heated outdoor pool was the perfect diversion for little brother while his sister danced & although I did not get to use the equipment the work out facility was filled with new top of the line equipment. The many things to do in an international airport kept the kids busy and they had a wonderful time. The Hyatt had taken extra measures to make sure unless you were a guest at the hotel, no one was allowed on the floors with the quests. The convention rooms were large and no so far apart that one might get lost when going to one event to the other. I highly recommend this clean, safe, well organized hotel for travelers with a lay over or as my children "who had spent the week at Disney' said, "we want to stay here every time we come to Orlando. And many thanks to AJ the manager for going out of your way to help my daughter!!
All the rooms are good and sound proof. When deciding your room to watch the ppl in airport or to wa...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to provide such a wonderful review. I’m thrilled to hear that you experienced an outstanding level of service during your stay. I will be sure to let AJ and all the other staff members know that you found their service to be top notch. Your recommendation is our biggest compliment. We look forward to welcoming you back to our property on your next visit to Orlando!
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Brock S. – A Guest Relations Associate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.