After our original planned hotel turned out to be a musty, damp mess due to the heavy rains in Orlando, we ended up here. Upon arriving, we were bombarded with a timeshare sales attack. They "guaranteed" it would be 90 minutes with no pressure and that we would enjoy it. With it raining so bad, we agreed to it for the next day.
When we arrived at the suite, we found it nice and spacious. This was followed by getting soaked by a defective kitchen tap. Trying to use the in-room washer resulted in water leaking everywhere and the hallway and kitchen floor wet. Our first nights sleep was interrupted by not only the horrible pillows, but by kids stomping across the tile floors above us at 7am. This was followed by kids running and shrieking down the hallway for over an hour starting at 7:30am. Between the walls being paper thin and the floors being tile, it is a very loud place to stay. The smell throughout the building from the cleaning products was terrible. Even the balcony is useless, unless you like being surrounded in second hand smoke coming from all sides. Parking is an issue as well. Maintenance seems to be for cosmetics and not for function. Remember, this is a timeshare property, not a hotel. There is no daily housekeeping service.
Now, for the timeshare pitch, which is relevant to this review as this is a Diamond Resort and was pushed on us as part of our stay. This was the part that ruined our vacation worse than the rain and defective room. We mentioned at the beginning that because of our current experience with their resort there was no way we would buy, but that didn't stop the assault. The 90 minutes of no pressure turned into almost 3 hours of high pressure sales and twisting our words by Margie, the sales rep. Somehow what we estimated we might spend on future vacations became what we were committed to spend. They were offended that we did not want to "own our vacation" by committing to one company and financing $50,000 now and paying an additional $1400 (subject to increase) in fees per year for the rest of our lives. Finally back at the front desk, the "guarantee" amounted to a "sorry" and "they know they shouldn't do that". Gee, that makes me feel much better for missing my only opportunity to go to Universal.
My best guess is that all the good reviews of this place are from timeshare owners bumping up the ratings so they can rent their suites out. I know we"ll never be back at any price to this or any other Diamond property.
- Also Known As:
- Diamond Resorts Grand Beach Hotel
- Diamond Resorts Grand Beach Hotel Orlando
- Embassy Suites Orlando
- Diamond Hotel Orlando
- Grand Beach Orlando
- Grand Beach Resort Orlando
- Embassy Grand Beach
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