We stayed here for four weeks in November booking as part of a Virgin Holidays package.
We were a party of nine staying in two suites.
Check in was a breeze,I just needed to show ID and the hotel were happy for us to pay for any charges to the rooms as we went along so we didn't need to leave card details tying up available funds on our debit card.
We were checked in by Robert who also checked us in on our last visit four years ago.
Robert is a pro and has worked here for years but we all thought he would be great working at the Tower of Terror in Disney.He made us laugh every night just by standing behind the desk looking emotionless,the kids think he sleeps in a coffin out back.
The breakfast here is awesome and the people who cook the food are very efficient and friendly.
Breakfast is 6:30-9:30 weekdays and until 10am on weekends.
The evening reception is also good offering free drinks and nibbles and well worth a look if you at the hotel between 5:30-7:30pm
The free transport to Disney and Universal is great and ran on time everyday we used it.
The Disney bus departs at 8:10 and 10:20 and there are three return times.If you get Fred the bus driver you will have a great laugh.A really funny and helpful guy.
The Universal bus was 8:40 and 10:30 with two return times.
The rooms were spotless and our rooms faced I Drive so were quite.The cleaning staff made lovely animals out of the towels even taking the time to put sticker eyes on the elephant !
We had a problem getting the room key to work one night so the front desk sent Jose from maintenance to help us out.It turned out we were not pushing hard enough but Jose was very helpful and even gave us a $25 voucher for the restaurant.Which we used and the food was great.
I had a chat to Jose about the differences in our countries etc and our family's.What a nice guy and a real credit to the hotel,he even popped us some vouchers under the door for a local fun spot.
All in all we had a great four week stay and couldn't find any fault for the money we paid.
Every single member of the staff were friendly and helpful and we recognised many from the last time we stayed four years ago.
Ask for a room facing I Drive.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.