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Embassy Suites Hotel Orlando - International Drive / Convention Center
3.5 of 5 Hotel   |   8978 International Drive, Orlando, FL 32819   |  
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SUMMER RATES FROM $109!
Ranked #160 of 328 hotels in Orlando
Inverness, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Wonderful Time”
5 of 5 stars Reviewed November 19, 2013

My new husband and I were in Orlando for our honeymoon and we had booked a room at another hotel. The experience there was so horrible that we had to check out and find another place to stay. After driving International Drive for several hours we happened up on the Embassy Suites. We went in and we were greeted by Danielle at the front desk. I explained to her in tears the situation we were in and asked her if they had any rooms available. She told me there were several and we were given a king size room. She was very pleasant, very helpful and she made things much easier. When we checked in the room was amazing and the view, even though it was of I-4 was gorgoeus as there was a lake and trees and being that we were on the 8th floor it was stunning. We left to have some lunch and look around and try and relax from the previous nightmare we had experienced. When we came back into the room we found a handwritten note from Danielle with a chilled bottle of wine and chocolate covered strawberries. I can't tell you the meaning behind that simple gesture. Just that she took the time to do that and take that extra step was so wonderful. It made the trip worth it and made us want to come back. Everything about the hotel was amazing from the room. to the service to the managers cocktail hour to the breakfast. Thank you for turning a horrible honeymoon into an amazing night.

Room Tip: Even though they tell you the room is facing I-4 you can barely hear the noise.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
FL
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 17, 2013

Me and my husband stayed at this hotel for 3 nights. We had previously stayed at the Embassy Suites on Jamaican court and had loved it so we decided to book it again this time. I made the reservation through Hotels.com and by mistake I booked the Embassy Suites located on International Drive South instead of the one on Jamaican Court. When we arrived at the one in Jamaican Court (thinking that we were at the right location), the front desk nicely told us that our reservation was actually for the other one but since the Manager's Reception was almost over (which is the hotel's complimentary daily open bar from 5:30-7:30pm), he invited us to come in for a few minutes and have a drink before heading to our hotel. Very nice touch after a few hours of driving! After our drink we headed to the International Drive South property and upon arrival we were told that they could not find our reservation on the system and recommended that we called Hotels.com so they could fax them our reservation info. We called Hotels.com and about 10 min later the issue was resolved, hotels.com sent our reservation info to the hotel and we were allowed to check in. The front desk handed our keys plus a voucher valid for two cocktails at the bar for the trouble. Another nice touch. The next morning I tried to take a shower and we realized that the shower did not have hot water so we called the front desk. They sent someone from maintenance in about 10 min and although they were able to resolve the issue they offered to change our room just to make sure we wouldn't have another issue with the shower. The maintenance person already had with him the keys to our new room plus a voucher for $25 to be used at the restaurant for the trouble. Once again the hotel turned what could've been a negative experience into a positive one just by great customer service. Having traveled to 20 countries, hundreds of cities and having stayed at countless hotels that go from 1 to 5 stars, I realize that errors may occur as we are humans and things are not perfect, which is why I truly appreciate when a hotel makes things right and makes the customer feel welcome. At the end of the day, hotels become our home away from home for a few days and this is how the Embassy Suites made us feel, right at home. Even though is a huge chain hotel, we got the service of a small boutique hotel. The breakfast was complimentary and amazing! They had made to order omelets with lots of ingredients to chose from, they also offered bacon, sausage, breakfast potatoes and pancakes or French toast. They had a good assortment of cereals, fruit, yogurts, baked goods, assorted juices (delicious fresh orange juice), coffee and tea. The rooms are huge and super clean! Lots of towels, not too many toiletries but the shampoo was of very good quality, I particularly didn't love the avocado based soap bars because they were almost unscented and didn't make much foam but everything else was great! We had a Kitchenette with mini bar, microwave, coffee machine, a separate living room with a TV and a comfy couch. There was also a table that could be used for dining or as a desk for work. Lots of lamps and electricity outlets throughout the room. Comfy beds with several pillows (hard and soft to pick from), and a big balcony. We had a sink inside the bathroom and one in the room which was great because we both could be using it at the same time. Every night there is a two-hour complimentary (100% free!) open bar for all guests featuring beers, wine, mixed drinks, soft drinks and light snacks such as trail mix, popcorn and chips and salsa. After our positive experience at the Embassy Suites in Jamaican Court and International Drive South, me and my husband have decided to always stay at these hotels in all our future visits to Orlando (we come about 4 times a year).

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Villages, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2013

We had approximately 40 people staying at this hotel including children of all ages. We were abe to take advantage of the spacious lobby, managers happy hour, breakfast and both pools. The rooms were very comfortable, and the staff was very friendly. We also took avantage of an excellen rate on the internet.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamps, United States
1 review
3 of 5 stars Reviewed November 15, 2013

PROS: Location, Breakfast and friendly staff CONS: Hotel needs more maintenance and renewal. It is showing its age and does't meet the quality standards of other Embassy Suits. Old and noisy AC unit, rusty in the bathroom, old carpet smell.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Coast, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 15, 2013

the stay was ok, it was our 19th wedding anniversary, we have problem after problem with the door and keys, which started to become fraustrating going back and forward to the front desk for keys only to find out it was the door you have to hold and pulled it forward in place (too many steps to open a door), their was no hot water after a certain time, we were not informed of this was it was a shock when you go to take a shower and the water is cold as hell and takes 10 mins to get sorta warm, the TV was working when it felt like it, but on a good note, i left my camera there when we checked out and i called and they had the camera at the front desk, so that's a good point, honesty

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooksville, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 14, 2013

Every staff person we encountered went above and beyond. Hotel was very clean, beds were comfortable with good linens and allergy free!
Breakfast on Sunday offered a good variety. Indoor and outdoor pool were decent. My grandchildren loved it. Managers reception was fun.

Love this place! This was our second stay and we will be back!

Room Tip: The hotel is not huge so it appears most rooms would be good. Not great views and no balcony to sit...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 13, 2013

I loved having the extra space, the separate living area with a little kitchette. The hotel bartenders were really nice and friendly. It was convenient that the hotel was walking distance to lots of cool restaurants. It is pretty far from the airport...a 45 dollar cab ride.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Hotel Orlando - International Drive / Convention Center

Address: 8978 International Drive, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#96 Romantic Hotel in Orlando
#124 Family Hotel in Orlando
#160 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Orlando - International Drive / Convention Center 3.5*
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Also Known As:
Embassy Suites Hotel Orlando - International Drive / Orlando
Embassy Suites Orlando
Orlando Embassy Suites

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