My family and I stayed at the Castle at the beginning of April 2015, on arrival at 10.30 pm we were informed that there was no record of our booking despite the documents we held to prove the contrary.
This was not a problem and the staff said they would find us a room and call the UK in the morning to confirm the booking. In the meantime however they would require my credit card but would not take any money on the card for the night, I was happy to do this and we were show our room.
The hotel itself is very nice with a contemporary decor which sets it apart from other hotels on I Drive, the facilities are fine and the rooms more than adequate for a two week stay with two kids.The housekeeping however was simply not up to scratch no toilet roll, we had to ask for beds to be changed and were give the sheets ourselves.
I spoke to the staff the next day and was assured that the UK had been contacted and that the problem was resolved, so I went about my holiday.
During our stay due to the issues with the housekeeping a $50 credit was placed on our account. On checking out day a bill showing this credit AND NOTHING ELSE was placed under our room door, we understood the credit was an internal hotel credit that was not redeemable.
We checked out flew home etc etc.
Two weeks later my credit card bill arrived ....... with $1451.82 taken on my card by the Castle Hotel on the day I checked out.
I assumed that there had been some oversight and contacted my travel agent, he made inquiries and informed me that NO CALL TO THE UK HAD BEEN MADE, he was very adamant about this.
So we were faced with the fact the funds had been taken without any bill provided or permission asked on the day we left, the UK end were adamant they were not called at any time and I had paid twice!!
I make no claims or accusations but I certainly have my own opinion and just state the facts as they stand, taking funds without permission or providing a bill/invoice is certainly not the way I expect a company to behave and my credit card company are certainly of the same opinion. I WOULD NOT RECOMMEND this hotel for this reason, and would be interested in a explanation of this.
- Official Description (provided by the hotel):
- Discover the newest work of art from The Kessler Collection. An enriching experience awaits at the Castle Hotel, located in the heart of Orlando’s attractions. Leisure guests, business travelers, and those seeking a distinctive venue for a wedding or social event will find a sophisticated and contemporary retreat in the only Autograph Collection Hotel on International Drive. The Four-Diamond Castle Hotel immerses guests in art, music, cuisine and culture within its Bavarian-inspired walls, providing an oasis to travelers with uncommon taste. Evoking an air of creativity and artistry, the Castle Hotel offers elegant accommodations and amenities, inspired meeting space, gourmet cuisine and intuitive service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Orbitz, TripOnline SA, Marriott, HotelTravel.com, Odigeo, Hotwire and Hotels.com so you can book your Castle Hotel, Autograph Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Resort Orlando - The Castle Hotel Orlando
- Doubletree Orlando
- Orlando Doubletree