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“Another great Marriott Autograph Collection” 5 of 5 stars
Review of Castle Hotel, Autograph Collection

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Castle Hotel, Autograph Collection
4.0 of 5 Hotel   |   8629 International Drive, Orlando, FL 32819   |  
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Ranked #128 of 327 Hotels in Orlando
Munich, Germany
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
“Another great Marriott Autograph Collection”
5 of 5 stars Reviewed yesterday NEW

Stayed here for 2 nights in early January with the husband and we really loved the place! Sure it's a bit kitchy and corny, but so is EVERYTHING in Orlando. The check-in was great, the staff was super helpful and friendly and even gave us an extra $10 drink voucher. The rooms were very nice, I just think the bathroom could have been bigger considering how much extra space was in the room. And the place did remind me a bit of a traditional Bavarian Castle-trust me, we live in Bavaria. We are Marriott rewards so we did get Breakfast the next morning and all the food was really great. I'm a sucker for homemade smoothies. And then-even though it was January we took a dip in their lovely circular pool and hot tub. The sun was out and we enjoyed lying on the cabanas. Was a great place and I would highly recommend and would go back again!

Tips for nearby-
-It was really easy to get to Universal Studios, straight north for 3 km!
-Don't eat at the 300 chains on International Drive. Head a little bit north and west and check out Stefano's Grill-it's family owned with great food and a nice wine list!

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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201 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Moscow, Russia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stayed 5 nights occupying 2 rooms and were completely happy.
The only thing as a minus for us being there with little baby is that
shower handle is fixed to the wall and you have to fill up a bath if you want to wash a baby.
Otherwise hotel was clean, beautiful. Swimming pool with warm water and hot jacuzzi nearby.
The great thing they did is different pictures on keycards to different rooms. I don't remember to find this convenient thing in other hotels when i always mix keycards between 2 rooms which our family rent. Tasty breakfast a la carte was included in room price upto usd 50 per room. Nice bars with draft beers and choice of whiskies.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My partner and I stayed here for a night in January. The hotel is great for its price and the room was a big size, comfortable and the room service was delicious. The customer service during the stay was great.

However we accidentally left four items of clothing in the cupboard and we have called (they asked us to emIl instead) and emailed multiple times and received no response!! We are leaving the country in the week and it looks like we'll never see those clothes again. Really disappointing and upsetting.

Stayed January 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Me184, General Manager at Castle Hotel, Autograph Collection, responded to this review, 5 days ago
Good day,

Thank you for taking your time to review your recent stay with us and I’m glad you enjoyed your stay. I truly apologize that we have not been attentive to your items being left behind. I will contact you for more information and details.
Again thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Fl
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

When driving up, we thought the building looked a little weird. Don't let that fool you!
I'll give it to them, though... It was nicely painted, just a little boring. The top of the building actually looks like a castle!

There was the most friendly and informative doorman, Joe. He gave us cards for $10 off & free cover for The Tin Roof close by. We didn't go, but it was really nice of them to promote their local businesses!

Check in was a breeze and there was more than one attendant on hand. Again, very knowledgeable, very friendly, very professional.

The pictures of the inside of the hotel don't even do it justice! It's BETTER looking!

You have to use your room key in the elevator to get to your floor. I think this is FANTASTIC since it's a family attraction area and I hate having to hear unruly children running up and down the hall.

The room was beautiful! Antique-looking and high end furniture. The bed was the most comfortable mattress I've ever slept on! The bathroom was immaculate. It's hard to find a bathroom that is as clean as this was from hotel chains. And gorgeous, to match the rest of the property!
They don't have window unit a/c. It's integrated, as if you were in an apartment! Love this.

They have a lounge in the front of the hotel, along with a bar by the pool and one on the roof. I enjoy the convenience of these options.

Check out was easy as well.- "Did you enjoy your stay?" -Yes! - "Great, you're all set!" Didn't try to hold us hostage with whatever the corporate checklist entails with some companies.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here in September 2014 and it was absolutely as beautiful as it appeared in pictures. We were greeted with such attentiveness and were able to get a room facing the pool. It was very quiet this time of year and the room was very comfortable. I absolutely loved the interior and the bathroom was a great size. The hall has art work through out. The staff was accommodating and knew where to go to eat on International Dr. We walked to Senor Frogs which was just as fun as the one in Mexico! The location of this hotel is perfect for our daily trips to Universal. It took about 10 minutes to drive there. There was also a rooftop area that you could see the fireworks from at night! All in all, I would highly recommend the Castle!

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Houston, Texas
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I loved the intense decor and the great location of this wonderful hotel. Every corner of the property offered luxury and comfort to our family. We went there to spend our New Years Week. They were very accommodating and did all they could to make sure we had fun while stayng within the hotel. Our children were very satisfied. The pool area was beautiful the service at poolside was impeccable.

We did get an opportunity to sample the in room dining. We had this lobster chowder that was quite lovely and we'd order that stand alone because it was so good. Our family enjoyed the breakfast offerings from the menu and found our waiters and waitresses to be attentive and helpful.

The rooms were nice, I did ask for feather free so be careful of that. They could have had five stars but when I called about the feather, the lady at the front desk was rude. This was a shock to me because when you call the front desk, they will work on any issue you had. Also I wish they had a concierge or a concierge level. The hotel is unique and hip - modern and up-to-date so that may be why they didn't opt for specialized service offering in that area. They offered a newsletter that was updated daily to serve in that area.

I prefer a human being that knows the local area and can routine answers questions well. This is the only area that needs polishing, how they interact with guests will need some practice. I found Walter and David to be extraordinary but aside from those two gentleman and the cleaning staff, The Castle left a lot to be desired in the guest relations arena. I would go there but I would have my trip all planned out with little reliance on the hotel staff - spontaneity cannot be in any aspect of your plan.

Room Tip: Be sure your keys work the elevator and keep them away from anything that will affect the magnetic s...
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
85 reviews 85 reviews
12 hotel reviews
Reviews in 52 cities Reviews in 52 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

I've been coming to this location since I was a kid and me and my family really liked this location. It was brand new and the management really wanted this location to do well since International Drive was developing and competition was coming in. But this location has gone backwards and is way overpriced. Maybe I'm placing too high of an expectation on this place since we were blown away initially with the ammenities and all. However I've tried to overlook the past few times and the desk and the manager has done nothing to really please a long time original customer of theirs. Like I said just about 20 years I've come here. I only hope this business finds its original self...

Stayed December 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Me184, General Manager at Castle Hotel, Autograph Collection, responded to this review, 6 days ago
Thank you for choosing to stay with us for so many years. Plus, I truly appreciate your time to complete the review. Please accept my apology for not meeting your expectations. I hope you give us another opportunity to regain your confidence with us.

Please contact myself directly the next time your travels bring you to the Orlando market. Again, thank you for your review and for choosing to stay with us for all of those years.
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Additional Information about Castle Hotel, Autograph Collection

Address: 8629 International Drive, Orlando, FL 32819
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Orlando
#35 Luxury Hotel in Orlando
#69 Business Hotel in Orlando
#136 Romantic Hotel in Orlando
#153 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Castle Hotel, Autograph Collection 4*
Number of rooms: 214
Official Description (provided by the hotel):
Discover the newest work of art from The Kessler Collection. An enriching experience awaits at the Castle Hotel, located in the heart of Orlando’s attractions. Leisure guests, business travelers, and those seeking a distinctive venue for a wedding or social event will find a sophisticated and contemporary retreat in the only Autograph Collection Hotel on International Drive. The Four-Diamond Castle Hotel immerses guests in art, music, cuisine and culture within its Bavarian-inspired walls, providing an oasis to travelers with uncommon taste. Evoking an air of creativity and artistry, the Castle Hotel offers elegant accommodations and amenities, inspired meeting space, gourmet cuisine and intuitive service. ... more   less 
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Also Known As:
Holiday Inn Resort Orlando - The Castle Hotel Orlando
Doubletree Orlando
Orlando Doubletree

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