Sent from my iPadWe stayed at Buena Vista Suites in Orlando on Old World drive for 5 nights from March 21-26th, 2015 while we were attending the Disney Parks. First off I don't know that I would recommend this hotel. The first day we checked in my girlfriend walked by the chair in our suite and scraped her leg on a nail sticking out of the chair, it bled and she had a huge scratch. Their response was oh I'm sorry. Then our entire stay the elevators were down, we were on the fourth floor had to either walk the 4 flights of stairs or take 2 flights down then use the service elevator, this got very annoying after day 2 especially after 12+ hours in the parks walking. Again oh we're sorry. The breakfast buffet was supposed to go till 10 a.m. And by 9:30 one side was down, the tables very filthy never anywhere to sit because only one table buser for entire dining room, need more help. The lady making your eggs in the a.m. Had no personality seemed annoyed she was asked to cook them for you....really Disney the most magical place on earth ????? Then we were to be picked up by airport shuttle at 4:15 a.m. So I wanted to pay for my stay the evening before and was told no you can't because your Bill won't be ready till 2 a.m......really ?????? How tough is it to put taxes on a bill ? I was already given my stay price minus the taxes. I had also gotten a price quote to stay March 4-9 but had to change dates to 21-26 and was told my rate for stay would be the same as was my reservation number, well of course low and behold my rate went up over $60 and they would not honor first rate. So all in all our stay was less than accommodating....would I recommend this particular hotel to people going to disney that don't want to stay on Disney property probably not. The worst part was they offered us absolutely nothing for all the inconvience how is that good customer service ? I think we should have been compensated in some way but nothing. Not a very happy customer at this moment, glad to be home in my own bed will most likely put this review on trip advisor to warn new customers. A response back would be appreciated
- Official Description (provided by the hotel):
- We're an all-suite hotel 1.5 miles from Disney, offering free daily signature breakfast buffet, free parking and no resort fees. ... more less
- Reservation Options:
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- Also Known As:
- Buena Vista Hotel Orlando