We stayed one week at the Buena Vista Suites recently. We had room 509. Check in was a breeze and the staff was friendly. The size of the rooms are great for putting kids to bed and closing the door to the living room. I can't say the rooms are clean and I will elaborate shortly. The breakfast was excellent but got boring as they served the same things over and over. As one previous reviewer stated "Canned peaches and pears really!" The pool and hot tub are nothing to write home about and need work.
Now here is the reason that this hotel is not great and a major issue. There is no exhaust in the bathrooms of the suites! My son used the bathroom and an hour later is still smelled. I checked the grille in the bathroom and there was no air movement. I assumed that the fan must be broken. Later that day in the shower I looked up and you could see mold on the ceiling. Further inspection showed mold on the walls mostly near the garbage can. You could even see where they had painted over the mold so they know its there! The next morning on the way to breakfast I asked to speak with a manager regarding this. He said "that it is hotel policy not to have fans in the bathrooms". I could only assume that the grille in the bathroom was for supply air from the heating/AC unit which means that air blows into the bathroom. This would also mean that any smell from the washroom would be forced out the door into the rest of the suite! The manager offered to move us to another room and I declined as we already had our things unpacked. He also asked if I wanted to elevate my complaint to a senior manager. It was all very nonchalant but this is a huge issue. This is mold we are talking about.
- Official Description (provided by the hotel):
- We're an all-suite hotel 1.5 miles from Disney, offering free daily signature breakfast buffet, free parking and no resort fees. ... more less
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- Also Known As:
- Buena Vista Hotel Orlando