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“Love love love” 5 of 5 stars
Review of Walt Disney World Swan and Dolphin

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Walt Disney World Swan and Dolphin
4.0 of 5 Resort   |   1500 Epcot Resort Boulevard, Orlando, FL 32830   |  
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6th Night Free & Credit
Ranked #160 of 327 Hotels in Orlando
1 review
“Love love love”
5 of 5 stars Reviewed yesterday NEW

Has to be my new favorite hotel! I had the Epcot room and it was the best view I've ever had. We came back to the room at 9pm to see the Epcot fireworks from the room and it was just amazing. Staff was very helpful and friendly, their pizza (we had room service) was delicious and was brought up fast. Location is brilliant, right next to the Boardwalk as well as the Beach Club. Can't wait to go back!!

Stayed January 2015, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,005 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (648)
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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

Just stayed here for a week for a conference and cannot believe they charged $249 for this gross place. There were hairs all over the bathroom floor. I had a noisy room by the elevator, and underneath renovation of a room upstairs , so I could hear drilling in the morning . The food was awful for the conference lunches and dinners..One of my coworkers bit into a crumb cake and it had a bug in it!!Another coworker told me on the bus leaving today that she was woken up by a roach crawling on her face and had to switch rooms in the middle of the night. The hotel employess throughout the hotel seemed like they hate their jobs and were very rude and often unaccomodating ..the restrooms in the hallway by our meeting rooms smelled so strongly of urine we all about gagged everytime we had to use it throughout the week. I Heard they are remodeling soon.. Unfortunately that won't help the rude employee situation. Worst conference location I've been to in 15 years.

  • Stayed January 2015
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicosia, Cyprus
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed at the Dolphin resort and I can say for sure that this hotel requires a renovation as soon as possible. I heard that the Swan resort was much better. Rooms are spacious and relatively clean but you really feel that this hotel was build few decades ago.

Without asking to participate on their "room service program" (where you have your room done every 3 days and you get a $5 voucher for every day your room is not cleaned) the hotel decided not to clean our room. Anyhow the room service was below average.

Sleep quality is again average, but at least the rooms are quite (if you are not located near the elevators).

  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Airdrie, Alberta, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed at the Dolphin for a business conference.
Honestly the place needs to get out of 80's for the prices paid there. I get the location is good, but i have a feeling that they have been leaning on that for 25-30 years now.Next time i'll bring my Miami Vice outfits. There is only so much peach, coral and aqua I can stand. It would also help if an average sized person could fit in the bathrooms without dancing with the door. I do appreciate the workout getting up to shut off the TV - Hopefully the remote batteries will work for the next guy. Also what hotel still has water wasting retro toilets? and cannot imagine the water wasted there everyday.

The outdoors are very nice - top notch landscaping. I was there in January, so didn't get a chance to see much aside from the hotel. So this review is strictly on the actual hotels

Room Tip: Stay at the Swan if possible - apparently the rooms are a little less "Frankie goes to Hollywoo...
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Green Features: See above on the non efficient - water wasting toilets. Hilarious that there is the ability to decline room service to "save water" yet the toilet dumps 6 L down the drain with each flush
  • Stayed January 2015, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review, 2 days ago
Thank you for taking the time to review our property. We have also received your review through Starwood. We are approximately halfway through the refresh of our Swan property. We look forward to welcoming you back to experience one of our newly refreshed rooms.
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Walnut Creek, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I can's believe my company paid $209/night for us to stay in this dump. If I was paying for this with my own money, I would have left. The phones, iron and coffee maker didn't work. The paid wifi too didn't work and I spent over 20 minutes dealing with first getting someone at the front desk to answer the phone and then working with support. The bathroom was tiny and the hallways were constantly crowned with cleaning carts and left over food at all hours of the day and night. The room hadn't been updated in over 20 years and they had no less than 3 different floor coverings in a tiny room more reminiscent of New York in size than Fl. If this was your only exposure to Disney, the company would be our of business...stay away!!!!

Room Tip: Pick another hotel
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  • Stayed January 2015, traveled on business
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review, 2 days ago
Thank you for taking the time to review your recent stay with us. We apologize for the inconveniences you experienced. What you have described is certainly not our standards. You can be assured that your review has been passed on to our leadership team and they will be sure to take corrective action. We have currently embarked on a beautiful refresh and redesign of all of our guest rooms, and would love the opportunity to welcome you back to our iconic resort.
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Union, New Jersey
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

You know a hotel is great when you're eager to return. I visit Orlando a couple times a year, and have stayed on Disney properties as well as at Courtyard, Hampton Inn and others. I tried the Dolphin's sister hotel, the Swan, in Nov. 2013 and the Dolphin in May 2014. I like both...but the Dolphin has more upscale restaurants, resort views (for an additional fee) and several connecting pools with a slide, a grotto, hot tub and other amenities. I returned again in Oct. 2014, and I plan another trip to the Dolphin in May 2015. What's so great? It has many Disney perks (shuttles to parks, free parking at the parks, a water taxi to Epcot and MGM, Disney concierge desk) plus a pedestrian bridge to the bars and restaurants at Disney's Boardwalk (including dueling piano bar Jellyrolls) and two additional pedestrian bridges to Epcot and Hollywood Studios. The hotel also features a National/Alamo rental desk if you need a car for the day. The Dolphin has some of the best dining in Orlando at all price points, as well as a lobby bar. Best of all, it's less expensive than comparable Disney properties (such as Caribbean Beach and Yacht Club). What totally sold me was that the Swan and Dolphin are now owned by Starwood Properties Group (SPG), with the Dolphin operated by Sheraton and the Swan by Westin. As a result, if you have an SPG card, you get points for your stay!! I've accumulated enough points for three free nights on my next visit. I can't say enough good things about this property. I love it!!!

  • Stayed October 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review, 2 days ago
Thank you for your fantastic review! We appreciate your loyalty to our resort and we are thrilled that you enjoyed your stay with us. We are eager for your stay in May with us!
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TAMPA
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Overall I thought this was a lovely property. I walked over to the Fountain restaurant at the Dolphin and it was WONDERFUL! The burgers there are absolutely amazing! I got the mushroom swiss and I loved it. My room was also awesome, it had a balcony and overlooked the Dolphin across the resort. Everyone working at the hotel was very friendly as well. It was rather cold, so I didn't go in the pools, but I did walk around the grounds and this would be a great place to take families. There are numerous pools and a childrens play area that looked fun.

Room Tip: Ask for a room with a view overlooking the dolphin/swan walkway that connects the two resorts
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  • Stayed January 2015, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review, 2 days ago
Thank you for your wonderful review. We are delighted that you enjoyed our Fountain restaurant! We truly appreciate your compliments on staff and property. We hope to have the pleasure of welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Walt Disney World Swan and Dolphin

Address: 1500 Epcot Resort Boulevard, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Orlando
#36 Top resorts Hotel in Orlando
#38 Luxury Hotel in Orlando
#98 Romantic Hotel in Orlando
#105 Business Hotel in Orlando
#141 Family Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Walt Disney World Swan and Dolphin 4*
Number of rooms: 2267
Official Description (provided by the hotel):
Walt Disney World Swan and Dolphin Resort is located in the center of Walt Disney World. Epcot and Disney's Hollywood Studios are just a boat ride or short walk away, with Magic Kingdom and Disney's Animal Kingdom Park nearby. Our hotel has free area transportation. We offer a unique blend of Disney benefits and Starwood amenities. ... more   less 
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Also Known As:
Walt Disney World Swan And Dolphin Hotel Orlando
Walt Disney Orlando
Walt Disney Hotel Orlando
Swan Resort Disney
Disney World Swan Resort
Walt Disney World Swan Resort

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