We stayed there (dolphin)for three nights the week of July 4. I have previously stayed there may be two other times. I have also stayed at all the major Disney hotels from the grand Floridian, to the wilderness Lodge multiple times. People need to get over this not being a "Disney hotel." There is a long story to that but simply said this is a privately owned Disney hotel that was designed to service the Epcot Park. It is not on the monorail. If you want to be on the monorail and if you have small kids you may want to be on the monorail you need to stay at a different hotel. And let me be frank those wonderful rectal elections of those hotels that you have 25 years ago are as much a fantasy as the Magic Kingdom. My experience at those hotels of the last 20 years has been very mixed. I literally open the door to his hotel room at the contemporary one time to have the roof fall in as the door opened covered with water and mold. So this fantasy of everything and Disney been perfect is simply that.
First of all this is a mega hotel, it has thousands of rooms on both sides and typically maybe hosting multiple conventions simultaneously. If you're looking for something quiet out of the 1920s you need to stay at the Grand Floridian. If you're a loud family with a bunch of kids this place is perfect.
We stayed at the Dophin this time, And the checkout service was wonderful, I wish I could remember the gentleman's name but he gave us a great room with a great view over the water that had a balcony which we really enjoyed watching the fireworks each night from. The service that we got from this hotel exceeded my expectations, that being said having stayed at hundreds of mega-hotels over the years my expectations were pretty low. We come to Disney about once a year, so this is not the trip of a lifetime or anything of that nature and I'm not sure I would fully recommend this hotel if you were only planning to go to Disneyworld once.
However, with that being said it has an outstanding location that allows you to take a boat to various locations including Epcot or the Magic Kingdom, is right next to downtown Disney, I found the food at the hotel to be much better than expected, and definitely better than the junk you give the parks, and the kids really enjoy the game rooms and pool facilities.
We were there for a convention so I rewrite was $140 a night or so. I typically have to pay more than that for a box hotel off the interstate my business travel, and when we have stayed at an official Disney resort my breakfast tabs have usually been Significantly more than that with the room charges being a multiple of 3 to 4 times that amount of night. (The things we do for our children when their small.) if you have to pay $300 a night I certainly think they are better options in these hotels. However if you travel with the family and you can get a good rate you should not be scared of this hotel. The beds and rooms are very comfortable, showers had ample pressure and good hot water, and the staff was extremely helpful and considerate throughout our stay. Although I agree with some other reviewers the hotel is getting a little aged they have done in my opinion a good job of keeping the amenities that most travelers really need like a comfortable and modern bed and linens pillows etc. in great shape. Plus it easy to get these rooms cool and you'll have to deal with all that modern electricity saving AC junk that causes your room to be 79° when you wake up in the morning that they haven't many of the hotels in Orlando, like the Ritz-Carlton. ( I really hate that) So there are some advantages in staying in older property like being able to actually keep your room at a consistent 67° and not sweating through the night on 500 count sheets like you do many of the nicer hotels in Orlando.
The buses ran. consistently every 10 minutes and we only had to wait one time. Of course you have to pay 16 or $17 a day for self parking and more for valet. They do charge you $100 a day for incidentals but these charges were back on my card within five days of leaving the resort. If you do not want them to do this you need to simply tell them no.
In sum, I feel this is a very solid four-star property, with a great location, a well-trained and considerate staff that should be considered for families if you can obtain a good rate.
- Official Description (provided by the hotel):
- Walt Disney World Swan and Dolphin Resort is located in the center of Walt Disney World. Epcot and Disney's Hollywood Studios are just a boat ride or short walk away, with Magic Kingdom and Disney's Animal Kingdom Park nearby. Our hotel has free area transportation. We offer a unique blend of Disney benefits and Starwood amenities. ... more less
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- Also Known As:
- Walt Disney World Swan And Dolphin Hotel Orlando
- Walt Disney Orlando
- Walt Disney Hotel Orlando
- Swan Resort Disney
- Disney World Swan Resort
- Walt Disney World Swan Resort