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“Great location and friendly service” 4 of 5 stars
Review of Walt Disney World Swan and Dolphin

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Walt Disney World Swan and Dolphin
4.0 of 5 Resort   |   1500 Epcot Resort Boulevard, Orlando, FL 32830   |  
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Ranked #160 of 326 Hotels in Orlando
Cary, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great location and friendly service”
4 of 5 stars Reviewed January 29, 2014

We stayed at the Dolphin for 5 days Jan 16 - 21 and had a very good experience. Our room was very nice and in excellent condition. We had a room with a balcony which had a lovely view. Beds were very comfortable and the shower was wonderful! It was an easy walk either to Epcot or Hollywood Studios (or you could take the water taxi which was also very convenient). Their bus transportation to the other parks was excellent as well. The staff was also very good; late on the evening of our first night there, we were looking for the restaurant that was open 24 hours in the hotel and when we came off the elevator, we asked an employee that we saw in the hallway for directions. He told us to follow him and he took us right to it! This was definitely out of his way and he was so kind to show us where it was instead of just telling us. The only thing that we were confused on was their "green" housekeeping option (no housekeeping other than trash removed and water/coffee replenished). We misunderstood that we would have used towels replaced daily although it turned out that you had to specifically ask for that. We asked for an additional coffee to be left every day and they did this as well as left an additional water bottle which we appreciated. Also be aware of the daily "resort fee" on top of the published room rate. Our family would definitely stay at the Dolphin again!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review, January 31, 2014
Thank you for reviewing your recent experience with us. It is wonderful to hear you enjoyed all your room’s amenities. We are pleased you also enjoyed the complimentary transportation to and from the Walt Disney World parks and attractions. Thank you for you kind words regarding our Cast Members. We are pleased they were so accommodating to you and your family. We look forward to welcoming you back soon. Thank you for being our guest.
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1,830 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milwaukee
Top Contributor
74 reviews 74 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 29, 2014

My friend and I stayed here the weekend of the Disney Marathon. The beds are fabulous - which is much needed before and after running 26.2 miles! This hotel is part of the Disney transportation so all we had to do is roll out of bed and catch the shuttle to the start of the marathon, at Epcot. There is no other Disney property where you can get this level of room and service at this price. The hotel also has boat service to Epcot, which is a fun way to get in and out of the park. It's very centrally located and we very much enjoyed out stay. Our only minor disappointment was the in room coffee, the coffee maker and the coffee packets provided were not compatible and spilled coffee all over the counter, even when we were trying to be attentive to it.

Room Tip: If you're debating between the Dophin and Swan I would suggest going with the Swan, the beds are...
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review, January 31, 2014
Thank you for reviewing your recent stay with us. We hope you had a successful marathon run. It is wonderful to hear you experienced the true quality and value our resort has to offer, with our unbeatable location within Walt Disney World as well as our high level of room and service experience. Please accept our apologies on the condition of the coffee maker in your room. Thank you for being our guest. We hope to welcome you back in the future.
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NJ
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 29, 2014

I love the location, close to Epcot and Hollywood studios by boat
Great staff especially conv sales mgr Margo.. Check in always a breeze
Always a fun hotel. Stayed a few days after Christmas decor was amazing, restaurants are all great and usually easy to get into,

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review, January 31, 2014
Thank you for your wonderful review! We enjoy hearing you find us to be an accommodating and fun resort. Thank you for your kind words regarding Margo. We are please you enjoyed our abundant restaurants and lounges. It would be our pleasure to welcome you back in the future once again.
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East coast
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 28, 2014

My wife and I stayed just one night (December 27) and took advantage of extended "Magic hours" at the Magic Kingdom (till 3AM).

I wish we had more time to check out the Dolphin, even with early check-in (at 10am). It had the nicest all white poinsettia Christmas tree in the lobby. It was more impressive than any other tree we saw at other resorts nearby or at the parks. Snow in the lobby on the hour was fun for kids and the pianist at night was playing some awesome songs, from Sinatra to John Mayer. I wish we could have listened longer, he was excellent and the atmosphere was very relaxing.

Taking the boat to Epcot was a perfect start to the day. Walking back at 6pm to get ready for MK took even less time. Our room was upgraded to one with a balcony. It had two balconies! The added convenience was worth the price.

The staff were helpful and the place was spotless. I had to take pictures of the majestic water fountains. We had a delightful breakfast and workout before we left. After a long 1-day stay, I wish I could have stayed another day just to enjoy the hotel.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review, January 29, 2014
Hello and thank you for taking the time to write about your stay. We are thrilled that you and your wife had a magical time while you visited us, even if it was just for one night. We are pleased to hear that our location was most convenient for you and your wife’s plans for a fun filled day at the parks. Thank you for your generous words about our Cast Members. We look forward to having you back in the future.
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Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2014

Our company had an offsite event at the WDW Swan & Dolphin. I was really impressed by the size of the facility and the amazing staff. I unfortunately got the flu and was feeling miserable. The staff was incredible at trying to make me feel better and comfortable while I was there.

Being home is where you want to be, especially when you're sick. The staff at WDW Swan & Dolphin were there to help me feel better, from providing free tea and ginger ale to trying to give me comfort food choices to help me keep my strength up, as well as, providing numbers to the closest pharmacy where my doctor could call in a prescription.

I promise to go there when I'm on vacation because with a staff like that, you need to go back. I can't say enough of the wonderful staff and the beautiful facility. I only wish I had felt good enough to partake in the activities they provided to our company while we were there.

Room Tip: Rooms are great at any floor because it's so quiet all around. I had a garden view which was a r...
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review, January 29, 2014
Hello Mille and thank you very much for taking the time to write this glowing review. Your review has been shared with our hotel leadership team. We take great pride in our Cast Members who make our resort a home for you and our other guests. Thank you very much you kind and generous words and we do hope to have the opportunity to create more magical moments with you.
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Comox, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 28, 2014

We spent from Jan 18 to 26 2014 at the Swan for a conference.
The location is great for all the parks but that is really where to good points end. The rooms are old and run down, our room had a cave for a balcony that was not inviting to sit out on to enjoy the morning sun. The staff was very good and are a big part of what makes the hotel. Food in the resort is very expensive. Not sure I would return again.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review, January 29, 2014
We greatly appreciate your feedback. Our Executive Office has been in touch with a member of your family in hopes of providing a resolution to your concerns. We genuinely care about our guests and their satisfaction. We have taken multiple steps to provide corrective action and hope to welcome you back to our resort.
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Cedar Grove, New Jersey, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 27, 2014

Great property, spitting distance from Epcot (in case you do "Around the World"...you know who you are!!!!). Rooms have been updated and are looking great. Restaurants in both the Swan and the Dolphin are amazing (Il Mulino is highly recommended). Cat Cora's Kouzzina is very close and one of my favorite restaurants of all time is at Epcot (La Cellier in Canada). Also, nice gym and good arcade for kids. Highly recommend!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review, January 29, 2014
Hello Manny and what a fantastic review of your stay! We are thrilled that you and your family had a memorable and relaxing visit! It looks like you took full advantage of our unbeatable location to Disney’s EPCOT, Hollywood Studios, and the Boardwalk Resort area. We are pleased that you found our gym and arcade a great place to wind down from a day at the parks. We look forward to having you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Walt Disney World Swan and Dolphin

Address: 1500 Epcot Resort Boulevard, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Orlando
#38 Luxury Hotel in Orlando
#38 Top resorts Hotel in Orlando
#100 Romantic Hotel in Orlando
#101 Business Hotel in Orlando
#142 Family Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Walt Disney World Swan and Dolphin 4*
Number of rooms: 2267
Official Description (provided by the hotel):
Walt Disney World Swan and Dolphin Resort is located in the center of Walt Disney World. Epcot and Disney's Hollywood Studios are just a boat ride or short walk away, with Magic Kingdom and Disney's Animal Kingdom Park nearby. Our hotel has free area transportation. We offer a unique blend of Disney benefits and Starwood amenities. ... more   less 
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Also Known As:
Walt Disney World Swan And Dolphin Hotel Orlando
Walt Disney Orlando
Walt Disney Hotel Orlando
Swan Resort Disney
Disney World Swan Resort
Walt Disney World Swan Resort

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