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“Good Value for the rate we paid” 4 of 5 stars
Review of Courtyard Orlando Lake Buena Vista at Vista Centre

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Courtyard Orlando Lake Buena Vista at Vista Centre
3.0 of 5 Hotel   |   8501 Palm Parkway, Orlando, FL 32836   |  
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Ranked #180 of 328 hotels in Orlando
Atlanta
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 15 cities Reviews in 15 cities
70 helpful votes 70 helpful votes
“Good Value for the rate we paid”
4 of 5 stars Reviewed May 1, 2014

As previously noted by other reviewers, this hotel is older than most. The lobby was recently renovated, but the rooms leave a lot to be desired. We stay in Marriott hotels 25 to 30 nights a year.
HOWEVER, for the value, we thought the hotel was great. We were there to go to Disney, not stay in a hotel room. Our rate was cheap and included breakfast. The staff was nice and accommodating. The pool was relaxing. Oh, did i mention that the rate was cheap!
We didn't like how we had to access the room from outside, even though you need a key card to enter through the gates from the alternate entrances. We prefer to enter our room from within a building.
So i would highly recommend this hotel.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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462 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Boston, Massachusetts
Top Contributor
104 reviews 104 reviews
38 hotel reviews
Reviews in 50 cities Reviews in 50 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed April 30, 2014

This was a stay for going to WDW. A place to lay our heads and take a shower. It is certainly not much to look at. The lobby has been recently remodeled and is in line with Courtyards nationwide. The check-in staff was neutral at first then warmed up. The facility itself is huge with many buildings. There are some rooms that are accessed externally like a motel and the remainder from internal hallways. Would suggest asking for the internal doors as it seems nicer. The fitness center is well equipped and was full most days. Easy to walk and run in the area as well. Very safe. The breakfast was included in our rate and was a huge buffet with a wide variety of hot and cold foods to choose from. The staff was warm and always smiling. The giftshop is well stocked but the prices are high. The rooms are standard Courtyard rooms. The towels here are tiny though. Barely able to wrap around and I usually have no issues at other Courtyards. Bring your own bath towel. Also they seems to use king sheets on the double beds which made them hang down. We had connecting rooms and both rooms had ants. We were told that they frequently treat for ants. They did not bother us that much. Parking was free and plentiful. Wifi was free but was in the process of being upgraded and had issues in the lobby without internet service at times. Also, the Disney shuttle times were terrible. Only 4 shuttles a day and at weird times. We drove ourselves each day. Since the room was so cheap the parking price was not an issue. Overall I am giving this a Good due to the price, location and free parking, wifi and breakfast.

  • Stayed April 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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David M, General Manager at Courtyard Orlando Lake Buena Vista at Vista Centre, responded to this review, May 2, 2014
Dear blondechickma:

Thank you for taking the time to share with us your experience. We are delighted to hear that you felt that our staff was war and friendly. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Thanks,

David McCarthy
General Manager / Courtyard by Marriott Lake Buena Vista Centre
8501 Palm Parkway, Lake Buena Vista, FL 32830
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davie, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 30, 2014

Close to the Outlets. Customer Service was friendly. Hotel rooms and bathroom were clean.
They give complimentary coffee, strong, good flavor.
Buffet breakfast available at a reasonable price; the food was fresh, good service.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 29, 2014

Our family of four spent three nights at this hotel while we took the kids to Disney. We really appreciated their flexibility before we arrived as we had to make a last-minute (24 hours in advance) change to our arrival date due to an family illness. They were great about it and even extended the same preferred rate that we had booked several weeks in advance. We arrived around 10pm, and the entire lobby was packed with a group of school kids on a Disney vacation. I assumed that we would be waiting for hours, but the front desk took us right away and gave us a room away from the larger groups. Our room was clean and quiet. It overlooked the parking lot. Breakfast in the hotel was very good - even had Mickey Mouse waffles. The internet was almost unusably slow - think dial-up connection. We asked for the key to a safe when we checked in, but they said that they couldn't give us one that night and to check back in the morning. When we checked back early the next morning (6:30am), we were told that they would get us a key before 7am. When I checked back at 7am, there was no key but someone from security would meet us in our room. The very nice man from security met me at the room and proceeded to look for an available safe key in surrounding rooms - which he couldn't find. When I went back to the front desk to ask them to put it in the main safe, the person at the desk said that she didn't have a key to the safe but that she could put our valuables on the managers desk for her when she arrived at noon. It didn't sound very "safe" to me - so I carried my heavy purse all around Disney that day. We would still stay there again because it is a good value compared with other hotels in the area, but I think they need to resolve the internet and safe issues - or stop advertising that they offer these services.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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David M, General Manager at Courtyard Orlando Lake Buena Vista at Vista Centre, responded to this review, May 2, 2014
Dear Gonzner:

I want to personally thank you for choosing the Courtyard by Marriott Lake Buena Vista Centre during your travels.

You indicated to our front desk staff that our internet was not working and was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. I must say we have had some challenges with the internet on property over the past 6 months. We've evaluated and identified the cause and are in the process of repairing the issue. We have changed our ISP's (Internet Service Provider) as well we're in the process of adding 60 new access points throughout the property starting this Monday. The expectations is that this will be completed within the next 6 weeks. Also, we are in the process of getting new in-room safes. I know that does not address your previous stay with us but I hope you give us a second chance in the near future.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable to me and our staff. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Best Regards,
David McCarthy
General Manager / Courtyard by Marriott Lake Buena Vista Centre
8501 Palm Parkway, Lake Buena Vista, FL 32830
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stella, North Carolina
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 29, 2014 via mobile

This is by far the best mid or low tier Marriott property in the area. And it is because of the staff.

There has never been a lack of smiling faces or friendliness from anyone at this property. The desk staff, which is always well staffed, housekeeping, maintenance and bar staff are always friendly.

The building and grounds seem to be well maintained and do not show the wear & tear of a busy hotel. The buildings are very secure with key access needed at every entry point and there are plenty of elevators for use too.

The rooms are standard, yet clean & comfortable, Courtyard hotel rooms. No issues.

The property has 2 pools, an arcade, car rental, ticket sales, gift shop and a large, well-equipped exercise room. There is a bar that is open in the afternoons, but no food there.

The 1 item that kept me from an excellent rating is the lack of a bistro or restaurant on-site for dinner. It does have a very good breakfast offering, but nothing for the afternoon or evening. Now, I will say it is surrounded by restaurants (walkable distances), but as a business traveler sometimes you just don't want to go any more.

I stay here every visit to Orlando and will continue to do so until I'm not treated well or feel unsafe or unclean.

Stayed April 2014, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottetown, Canada
1 review
5 of 5 stars Reviewed April 25, 2014

My husband and I booked this hotel for a winter get away ! We were very impressed , loved our second floor room facing the pool . So close to disney and many great restaurants ! All the staff were amazingly friendly and helpful . We spent a lot of time in the pool and hot tub which were very clean and great temperature , there were always towels available ! The breakfast buffet was also well worth it lots of options . We were there from April 18 to the 24th we would definitely recommend this hotel I was so sad to leave . Thank you to all the staff !!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lubbock, TX
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 18, 2014

Everyone was very nice and helpful with check-in and parking. My room was missing a do-not-disturb sign so I called and they hung one on my door without disturbing. The room had a mini fridge too which is always appreciated. But alas I was traveling on business and was a bit disappointed to see it was an older hotel. The bathroom was clean but outdated, and the internet was too slow/too sporadic to get my work done so I ended up checking out a bit earlier in the day than planned.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at Courtyard Orlando Lake Buena Vista at Vista Centre, responded to this review, April 19, 2014
Dear ajibb:

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Courtyard Orlando Lake Buena Vista at Vista Centre.

You indicated in your response that "you were a bit disappointed to see it was an older hotel and the internet was too slow”. Please accept our sincere apologies for the inconvenience you may have experienced. We're planning and scheduling some updates / renovations as we speak and hopefully on your next stay with us you will see the improvements including the overhaul of our current Internet infrastructure. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.

Kind Regards,

David McCarthy
General Manager / Courtyard by Marriott Lake Buena Vista Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard Orlando Lake Buena Vista at Vista Centre

Address: 8501 Palm Parkway, Orlando, FL 32836
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Best Value Hotel in Orlando
#150 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Orlando Lake Buena Vista at Vista Centre 3*
Reservation Options:
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Also Known As:
Courtyard Orlando Lake Buena Vista At Vista Centre Hotel Orlando
Courtyard Vista Centre
Orlando Marriott
Orlando Courtyard

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