Unfortunately my wife and I decided to stay here during our honeymoon. Here's the good and the bad.
The bad - When we checked in, the lobby and the front of the hotel looked very nice. However, once we arrived to our rooms things changed. First, we were placed at the very end of the hotel where (just our luck) they were doing renovations. The entire area wreaked of paint and chemicals. The outside lights were covered in plastic and ladders and buckets were hanging on the bushes and in parts of the hallways. The pool looked filthy, and our room also smelled of mold. My wife was upset but I told her that we were only going to be there a few hours each day because most of the time we would be at Disney, but regardless i felt very embarrassed. The room was a large (king suite) with a separate mini kitchen and living room. The layout was a bit odd as the TV in the bedroom was practically invisible because its hidden away in an awkward corner. The bathroom is directly in front of the bed. I also disliked the fact that the reception for both tv's were horrible. The closet is tiny and the safe is on the floor , so you need to crawl under the closet to store your things.
The good - The breakfast buffet is excellent. each day we ate there we were very satisfied by the food and the service. The staff is very friendly. The Disney shuttles are very convenient and save you the hassle of parking at Disney and paying $15 to park. The room was clean and adequate but not very comfortable.
I paid $270 for two nights and I feel it was not worth it. The back part of the hotel resembles my old dorms in college or a motel 6, at best. The smell of paint and chemicals,the tools and buckets laying around the garden are completely unacceptable. A major hazard especially for kids. Also, an occasional pool cleaning wouldn't hurt.
This is the first time Ive been to a courtyard by Marriott and I expected much more. There are lots of options around lake buena vista, next time I might go with Hampton inn or Hyatt, which have never let me down.
The only reason it gets an average rating is for the breakfast and friendly staff. otherwise, poor.
If you must stay here do not stay in the rear of the hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to share your experience at the Courtyard by Marriott Lake Buena Vista. I am very sorry to hear you did not enjoy the hotel based on your review. I can assure you, the hotel is constantly updating the facilities to ensure complete guest satisfaction. I will be sure to share your comments with our team so we may address the issues you cited. Thank you again for your comments. They are truly appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.