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“Excellent always a good stay at the Westin” 5 of 5 stars
Review of Westin Orlando Universal Boulevard

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Westin Orlando Universal Boulevard
4.0 of 5 Hotel   |   9501 Universal Blvd, Orlando, FL 32819 (Formerly Westin Imagine Orlando)   |  
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Breakfast for 2 Included
Ranked #91 of 326 Hotels in Orlando
Windermere, Florida
Top Contributor
139 reviews 139 reviews
10 hotel reviews
Reviews in 42 cities Reviews in 42 cities
53 helpful votes 53 helpful votes
“Excellent always a good stay at the Westin”
5 of 5 stars Reviewed October 12, 2012

I have been staying at Westin hotels for quite some time, one thing I will say is they are always consistent in being what I consider to be a great luxury hotel value for the money and excellent service. Staff is always friendly, heavenly beds are just as they advertise, and the rooms are always clean, well laid out and inviting. This one here is no exception. Would definately recommend to others.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinImagineOrlando, General Manager at Westin Orlando Universal Boulevard, responded to this review, October 18, 2012
Thank you for sharing feedback regarding your recent stay at The Westin Imagine Orlando as well as your excellent recommendation. Being able to depend upon the consistency of a great experience while traveling is truly appreciated and we couldn't be happier to learn that you found just that while visiting with us. From our hospitable staff to the luxury of our Heavenly Beds, it seems as though enjoyed much of what we have to offer and for that we are truly grateful. It would be our pleasure to welcome you back again, be well.
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866 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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Michigan
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 2, 2012 via mobile

Many options in Orlando and this is a solid choice if you want Starwood or Westin in particular. Stayed 2 nights for leisure. Hotel is nearby convention center and likely sees a lot of convention and business travelers but we were there over a very slow weekend. There were probably 10 guest cars in the parking garage late at night when we returned from the parks. So the hotel was empty. Considering this, I don't understand why I was given a room with a partial view of the pool and partial view of a wall. I don't expect an upgrade but considering the hotel was empty they could have provided some level of 'wow' by providing a nicer view or room. Not that the room wasn't nice. The shower was hands down the best part of the stay! The Heavenly Shower was wonderful, especially the strong water pressure, which was amazingly refreshing and restoring. Heavenly Bed not so impressive here, mattress was kind of hard, pillows were thin and few, a little disappointing. Usually the heavenly mattress is soft. Overall, the hotel is clean and comfortable and it seems to deliver what a Westin typically delivers. We didn't have much interaction with staff but the few we encountered were friendly enough. Check-in was a little robotic and cool. Girls working at the walk up breakfast bar in the morning serving coffee were smiling and friendly and willing to help. Breakfast in the actual restaurant was a little underwhelming for $40 for 2 people. I'd give it another try if i really wanted to be at a Westin but I'd also consider other options in the area.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinImagineOrlando, General Manager at Westin Orlando Universal Boulevard, responded to this review, October 8, 2012
We value all feedback from our guests and want to thank you for taking the time to provide your review. While we are glad to know you enjoyed our Heavenly Bath as well as the friendly service of our associates, it is truly disappointing that your expectations were not met in every way and that the view from your guestroom was not more to your liking. Someone from our staff is always available should any concerns or issues arise during your stay and we apologize if you were not completely satisfied. We hope you will give us another try in the future so that we may fully impress you with all we have to offer, thank you.
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Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 27, 2012

This is what Starwoods is about. First class service and hotel with a great location. SPG recognition is what you will find here. We stayed on the 10th floor in a clean spacious, comfortable room. A refreshing swim in the pool is what we needed. We had a quiet and good nights sleep. Special thanks to Jessica. We are looking forward to our return trip.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinImagineOrlando, General Manager at Westin Orlando Universal Boulevard, responded to this review, October 4, 2012
Thank you for sharing comments regarding your stay at The Westin Imagine Orlando. It is our hope that all of our guests enjoy a relaxing, rejuvenating experience and everything from our guestrooms to our pool is designed to provide just that. Our associates love what they do and will be thrilled to know they left you with such a positive impression. We look forward to seeing you again for your next visit to Orlando.
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miami
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 18, 2012

Very nice hotel. Great service. I was traveling with my disabled mother and they were able to upgrade me to a room that would be able to accommodate her needs. Hotel is clean & it's smells amazing. Highly recommended!

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinImagineOrlando, General Manager at Westin Orlando Universal Boulevard, responded to this review, September 28, 2012
Thank you for sharing your perspective of The Westin Imagine Orlando! We are thrilled to be able to provide accommodations that made you and your mother most comfortable. Our completely smoke-free environment combined with the aroma of white tea throughout our hotel lends to a truly refreshing atmosphere. It is our hope that we have the opportunity to welcome you again for another perfect stay, be well.
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Willits, California
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 17, 2012

I travel so much for business and stay in so many hotels, it's a rarity on a business trip to find a hotel that truly serves all of the business travelers needs. I arrived at 1:30AM starving and their 24 hour menu was excellent. Having a full kitchen with microwave, fridge and toaster was great. The bed was amazingly comfortable and the staff was exceptional. This would also be excellent for people traveling with children as the hotel offers all full suites so you can close off the bedroom from the rest of the unit.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinImagineOrlando, General Manager at Westin Orlando Universal Boulevard, responded to this review, September 28, 2012
Being referred to as a home away from home is more than we could ever hope for, thank you! Whether traveling for business or leisure, it is our goal to provide a truly comfortable and relaxing stay for each and every one of our guests. We are so glad you enjoyed being able to get a satisfying bite to eat, regardless of the hour, after your long day. It would be our pleasure to welcome you back again to The Westin Imagine Orlando, thank you again for your feedback.
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Orlando, Florida
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 12, 2012

I stayed at the Westin Orlando for 8 days for a convention, and I have to say that the concierge, Elaine Driscoll was absolutely fabulous! She helped me track lost fedex packages, arrange multiple dinners for our VIP guests, and even arranged for a town car for me when I called her from the convention floor!

Thank you Elaine, for going above and beyond the call of duty!

Stri Zulch, guest

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinImagineOrlando, General Manager at Westin Orlando Universal Boulevard, responded to this review, September 19, 2012
We are truly flattered by your glowing review of The Westin Imagine Orlando as providing attentive service is of utmost importance to us! Our Concierge will do whatever it takes to ensure that each one of our guests’ experiences are beyond perfection and she will be thrilled that you were left with such a positive impression. Thank you for taking the time to share your comments, it would be our pleasure to welcome you back for your next visit to Orlando.
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Dallas, TX
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 6, 2012

Great hotel that was located on Universal Drive. Universal Orlando is just a short drive down the road right in front of the hotel. The rooms are pretty large with upgraded amenities. My room had a microwave, fridge, sink, and cooking items. The pool area was very clean and relaxing. Service was very friendly and accomodating. I took advantage of the no-housekeeping service during my stay and received $5 vouchers for food and beverage, which is a nice perk. Parking was paid or you could valet...factor that in when pricing the hotel on other sites. Internet was also a paid service.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinImagineOrlando, General Manager at Westin Orlando Universal Boulevard, responded to this review, September 13, 2012
Orlando certainly has its fill of unbelievable attractions from theme parks, such as Universal Orlando, to amazing restaurants and incredible nightlife. We are thrilled to be able to offer our guests easy access to all of it, as well as a tranquil escape within our walls. Thank you for sharing your experience with us. From your well-appointed guestroom to your relaxing experience poolside, it seems as if you truly enjoyed much of what we have to offer. It would be our pleasure to welcome you back again to The Westin Imagine Orlando, be well.
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Additional Information about Westin Orlando Universal Boulevard

Address: 9501 Universal Blvd, Orlando, FL 32819 (Formerly Westin Imagine Orlando)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Luxury Hotel in Orlando
#37 Business Hotel in Orlando
#58 Romantic Hotel in Orlando
#90 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Orlando Universal Boulevard 4*
Number of rooms: 315
Official Description (provided by the hotel):
The Westin Orlando Universal Boulevard is the area's ideal Orlando Convention Center hotel. Located within the heart of numerous attractions and things to do in Orlando, this Orlando luxury hotel features 315 guest rooms, including one- and two-bedroom suites. Experience personal renewal and luxury at this Orlando hotel. ... more   less 
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Also Known As:
Westin Imagine Orlando Hotel Orlando
Orlando Westin
Westin Orlando

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