We stayed here from 19th June - 3rd July 2009. Had stayed here previously when it was Best Western in 1997 as a kid! The hotel rooms are basic, but all you need if you are heading for the parks everyday as we did.
Cleaners could do with showing how to use a hoover properly and how to wipe down bathrooms though!! It wasn't dirty but just not very thorough!!
Pool and Bar were Great, only went in pool a few times, very cold but refreshing. Went to Pool Bar for Breakfast twice, couldn't fault the food as we got a bit fed up of Ponderosa after a while!! Friendly staff too.
My only gripe with this hotel was the reception staff (attitude, fob you off) and the free shuttle service to Disney Transportation Centre / Sea World & Universal. In our second week we planned to get the 9:20am bus to Epcot which we waited in total 2 hrs for. A shuttle arrived to take guests for Sea World and the driver stated one was on its way for Disney. He turned around in the driveway and then called us onto the bus and said he was now going to Disney & Sea World (already 30mins late) some guests crammed onto the bus, which resulted in the driver taking on board, however this did not seem to bother him in the slightest (parents were holding children whilst standing, standing on the steps of the bus with pushchairs in the doorways etc). In our opinion this was unsafe and refused to get on the bus, yet the driver still claimed there was space! ... Law states the buses hold 44 seated leaving 16 standing. There must have been over 100 people incl children on the bus. After speaking with reception staff previously about the bus situation the assistant manager stated if we could not get back from Disney on the Shuttle as they were not checking tickets and overloading the bus then the Hotel would re-imburse us for taxi fares. Staff spoke with the General Manager the day we waited two hours and refused to pay.
A bus finally turned up at 11:20am but ended up taking a massive chunk out of our day and some what ruined it. We spoke with the General Manager in person later on in the week and after a brief argument he re-imbursed us for 4 taxi fares as this was how many we ended up getting when the bus was full!! He also made efforts with speaking to the Shuttle company to "get there act together".
I would recommend this hotel as it is in a central place and has plenty of restaurants around within walking distance, and if the Shuttle service was organised properly (which i am sure should be by now) then it is great to get to all the parks (Free of Charge)!! Be aware of the road noise due to the highway being directly behind this hotel! Pool views is less noisy.
Convenient place, few improvements would make this hotel more appealing to the eye.








