This was a second stay at this hotel. I previously stayed here during Thanksgiving 2009 and as indicated, this hotel offers an incredible value and location. Just 2 blocks from Universal Studios, they offer a shuttle service - which is the only bad thing I can say about the hotel. I think they may have changed their contract and now use a different company. In the morning, there were only 3 of us going to Universal so we got picked in a town car. Very nice, multi-lingual driver who took us early. However, on the way back we called the hotel to advise we were going to be waiting for the designated 6pm pickup (there are designated time slots for pick up). A driver showed up at 5:50pm and saw that there were 3 families, he got on his phone (to who?). The he turned to us and said he was leaving and someone else would come. And he left without picking anyone up.
We all thought a shuttle van would come. About 1/2 hour later he showed up again, got on his phone, while I was calling the hotel. The receptionist advised me that a car was on the way, so I told her that he was here, but in the town car again. The driver then picked up another family that was waiting for a different hotel and charged them independently. One family got tired of waiting and left, so finally another 10 minutes later a different driver showed up. Again, with a town car!!! The 3 of us barely fit in the car then he added in another couple that were waiting. I wonder what ever happened to the shuttle van??? So we squezzed in like a pack of clowns in a volkswagon!!! My twisted pancake body arrived all sore to the hotel. These towncars are not built for 4 large adults in the rear seat.
Otherwise my stay was pretty good. The free continental breakfast appears to have been improved. Loved the waffle machines and the 2 girls servicing the food area worked very hard to replenish the food, cups etc...Eventhough, some very rude and lazy tourists left their mess on the tables.
Check in and check out went very smooth. Seems like the whole staff is multi-lingual which is a nice feature since there were a number of foreign tourists. There is a counter in the lobby for those looking to book tours in the Orlando area. If you are staying in this area there is no shortage of restaurants. Hotters on Kirkman is just up the road with IHOP across nearby. Across the parking lot is the Orlando Ale House. You are also near International Drive, so the options are limitless.
The room spacious I stayed in seems to have been updated. The bed was a bit too soft for my personal taste. Rooms come with a fridge, microwave, iron, personal safe and flat screen TV. A/C-heat worked very well and was pretty quiet. I certainly recommend this hotel for families, especially if you are going to Universal Sutdios.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.