I have stayed at the PH on various occasions over years, but NEVER again. The entire reception staff needs a total transformation in "customer service". They lack "tack", decorum, personality and most of all courtesy. I think they have been in their jobs so long that the management/owners of this place will let them do whatever, whenever. For a room which cost on the weekends the amount they charge, certain amenities need to be afforded, i.e. welcome drink coupon, free WIFI ($12.95 per day), alarm clock, free local calls, but then again this is a Gay Resort and when Gay is in the description, there goes the amenities and price, down and up. Supposedly they are going to renovate this place, but I honestly think it is a hopeless case. The neighborhood surrounding this property is not the best nor safest to say the least. This property is located in an coomerciall area which backs up to "near Ghetto" residential neighbor. There are several ethnic groups that roam this property day and night, who absolutely spends NO money within the establishment. The restaurant has been good and the service medium to good. The last night I was there, another gentleman and myself ate in the Rainbow Cafe, my friend having the Filet and myself the Chicken Marsala along with ice tea. Within 20 minutes we both were sick as could be and now days later still feeling the effects. Upon check out I mention this matter to the desk clerk, who doubles as the restaurant manager and he offered no apology or compensation for this experience. We further experienced problems that the resort was having their driveway resealed and stripped. No one upon check in, EVER advised us that the parking lot was going to be close for days; not phone call to advise after check in, not even a staff member to advise us. I can tell you one thing, if some other investor was to find a hotel in the International Drive area and open another Gay Resort in that area, I would say the PH would see this new resort, putting a REAL hurting on their survivorship.
- Also Known As:
- Parliament House Hotel Orlando
- Parliament Hotel Orlando