I have stayed at many hotels in my life and this is my 1st review ever. I'll start with the good. It is located at a great location very close to everything you need. The Waterpark was excellent with very attentive and helpful lifeguards. My 3 year old grandson had a blast. The room was average. The price was very good when booking online and off season [ even tho there's an extra charge when you check in ]. I come to Florida twice a year and would definitely stay here again,if not for the following.
I am currently disabled,among many health problems, I have vascular blockage issues in my legs which makes it feel like I constantly have the Gout in both feet. I cannot walk far distances. So I called the Hotel a month in advance of my stay requesting a room close to the Waterpark because of my disability. The staff that I spoke to could not guarantee a specific room. but he said he would leave a notation with my reservation he also said I should call or check in at 11 am the 1st day of my stay. When that day arrived I called a little after 10 am. When i spoke to the front desk I told her of my disability and my prior call. She said no notations were left with my reservation and said she'd see what she could do. Not feeling confident about her help, we left Daytona early and hurried to Orlando. Upon arriving I was met by the person I spoke to at the front desk [ even showing her medical documentation ] she seemed to be annoyed by having to push a few extra buttons on her computer! After she did give me a close room, I told her I really appreciated her help and handed her a $20 bill,which she promptly snatched right out of my hand. And she still had an attitude.
After changing to go the Waterpark myself,daughter and grandson were walking [ I was limping ] by the towel area,the attendant there came out and opened a side gate for wheelchairs which was a shortcut. She was very nice and helpful. So next several times we entered or exited the park we used that gate. Then came the day the same attitude check in lady was working the towel area , which she apparently hated more than the front desk,. As I was exiting the park with my daughter and grandson helping carry food we just bought from the on site Pizza Hut. She screamed at us saying this is a wheelchair exit only. After I said everyone else was letting us in and out this way. She reluctantly walked 5 steps to let us out mumbling under her breath the entire time. This is the only person in my life I wanted to get my tip back from.
The next incident happened while visiting the on site arcade. I'm not sure of the exact time but it was evening when I went to check out the arcade. It was nice [some games pricey] but there's something for everyone even a bowling alley. The only problem I was having trouble getting the players card from the machine,so I went for help. The guy behind the counter seemed lost looking around. and apparently for good reason, it wasn't a worker it was a guest! Not one worker was present in the arcade or restaurant or the cash register or the kitchen. I was there about 10 minutes but who knows how long before I arrived they were missing. There was at least 7 customers I saw. After the 10 minutes I saw a man walk in who was getting perturbed. I asked if he worked here and he said "NO, I'm the owner!! After he left about 7 employees magically appeared.
And the last thing I feel the need to comment about. The hotel has a mascot named Coco. Everyday it's advertised he's in the lobby to greet kids at 4:00 pm. After the Disney parks my grandson was excited to meet Coco. So, we went to the lobby at 4:00. Nobody was there, at about 4:15 I asked the front desk where he was she said he'd be hear shortly. Then at 4:45 I again approached the front desk,a guy this time, who told me he's right in the back room and changing and will be right out at 5:05 I went up for the 3rd time and was told to go to the Waterpark there's a dance party and Coco was there and they would give us an arcade card for the wait. Well, there was no dance party but we did finally meet Coco at 5:20. And then were given a card for 15 minutes of arcade games but you had to wait in between each game. It was a nice gesture though.
All in all this would've been a 4.5 to 5 rating. But the maids do a half assed job
and certain personnel should not be employed. They need to clean house and hire respectful people. I do not seek sympathy for my medical ailments, but I definitely do not want nor deserve Bad Attitude!!!!
also the rooms need microwaves.
- Official Description (provided by the hotel):
- Family friendly hotel and water resort located near the major theme parks and shopping. Coco Key Hotel and Water Resort is Orlando's first canopy covered water park boasting fourteen flumes, featuring "The Boomerango," 60ft of thrill seeking adventure offering twists and turns until you splash into our heated outdoor pool. Coco Key offers a 6,000 sq.ft. arcade featuring over 50 of the newest and coolest video games and interactive gaming on the market today. Coco Key Hotel and Water Resort-Orlando offers 391 well appointed Guestrooms and Suites designed for your Orlando, Florida lodging needs. Amenities include free local calls, coffee/tea makers, self controlled air conditioning, 37" plasma televisions with ESPN, am/fm alarm clock radios. Additional amenities include complimentary transportation to Universal, SeaWorld, Aquatica and Wet n' Wild, complimentary area shuttle, kids club and daily activities. ... more less
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- Also Known As:
- Coco Key Hotel And Water Park Orlando
- Orlando Grand Hotel