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“Just Average” 3 of 5 stars
Review of Hyatt Place Orlando Universal

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Hyatt Place Orlando Universal
3.0 of 5 Hotel   |   5895 Caravan Court, Orlando, FL 32819 (Florida Center)   |  
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Ranked #49 of 327 Hotels in Orlando
Certificate of Excellence 2014
GreenLeadersBronze level
New York City, New York
Top Contributor
90 reviews 90 reviews
21 hotel reviews
Reviews in 41 cities Reviews in 41 cities
38 helpful votes 38 helpful votes
“Just Average”
3 of 5 stars Reviewed January 3, 2014

We stayed here for 2 nights for our visit to the Discovery Cove and SeaWorld Orlando. The hotel is not what one would expect the Hyatt Brand to be. It's dated. Breakfast is basic and very crowded. We had to sit by the hotel lobby to have our food since both sitting areas are fully packed with all of the guests. The location is good though.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt01, General Manager at Hyatt Place Orlando Universal, responded to this review, January 6, 2014
Thank you for taking the time to review our hotel. I am sorry to hear your stay was less than perfect. Since we have renovated a couple months ago we now offer indoor and outdoor seating for breakfast and of course you are welcome to take your food to your room or to our outdoor seating area. We hope you will enjoy a future stay with us.
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286 reviews from our community

Traveler rating
    145
    108
    30
    0
    3
See reviews for
137
72
3
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Virginia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2014

Very nice find right next to Universal. Everyone from the girl who checked us in to the shuttle driver was so nice and helpful. Special thank you to Amy who gave my daughter a pep talk about riding the Mummy and being super supportive even when she didn't ride it. The breakfast food was decent for hotel food. The coffee was great! The room was very clean. Everything you need including HDMI port to watch Netflix off computer on tv. Would definitely stay here again!

Stayed January 2014, traveled with family
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Hyatt01, General Manager at Hyatt Place Orlando Universal, responded to this review, January 6, 2014
It's wonderful to hear your enjoyed your stay with us! Thank you for taking the time to tell us about it. We hope to see you back again, Thank you!
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Solihull
Top Contributor
231 reviews 231 reviews
78 hotel reviews
Reviews in 127 cities Reviews in 127 cities
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed January 1, 2014

Booked from the internet for its location to Universal, the complex being on the other side of a busy road. We drove over to Universal, but were caught on a busy Saturday in a long queue, so the shuttle bus may have been better, as it would have been a very long walk.

First impression of the hotel, unfortunately, is that it is drab and dated, but this was perhaps misleading, as this, and the hopelessly slow lift, were really the only negative aspects about the hotel. The room was large and comfortable, with a separate sitting area, which had a useful sink for the coffee making. Staff were exceptionally friendly and helpful.

Breakfast was a very good and satisfying buffet, with hot scrambled eggs and English muffins with a sort of ham/cheese topping; also oatmeal on one day. Yoghurt bowls and fresh fruit, cereals and decent selection of breads and bagels.

Room Tip: Go for a lower floor, not the 7th where we were. The lift is exceptionally slow: if it is full, with...
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt01, General Manager at Hyatt Place Orlando Universal, responded to this review, January 2, 2014
Thank you for taking the time to review us. I'm glad you enjoyed our complimentary hot skillet breakfast! Next time you stay with us please feel free to use our complimentary shuttle to Universal Studios or walking over is only a 20 minute walk along the sidewalks. We hope to see you back again!
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Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 26, 2013

Pro: Great staff, great location, awesome room. Would came back for sure. Close to universal, to premium outlet and there is a fridays 1 block away that stays open until 1 am.

Cons: The breakfast was to simple and the elevators are old and slow.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt01, General Manager at Hyatt Place Orlando Universal, responded to this review, December 27, 2013
Thank you for taking the time to review our hotel. I am glad you enjoyed your stay and welcome you back for a future visit. Happy New Year!
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Toronto, Canada
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 25, 2013

I loved this hotel and the staff was very helpfull, My dad already reviewed this but I wanted to give my side of the story, Valerie and Jeanne were the Best. Valerie makes the Best Chicken Caeser Salad in the world, It was unbelievably fresh and delicious, never expected it from a front desk staff at night when everything else was kinda close due to Christmas season. Way to go girls.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt01, General Manager at Hyatt Place Orlando Universal, responded to this review, January 13, 2014
Thank you for reviewing our property! I am so glad to hear you enjoyed a fresh salad from our 24/7 Fresh Gallery Menu. We hope to see you back soon!
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Toronto, Canada
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed December 24, 2013

After the Cruise we decided to head to Orlando as the Kids wanted to do Universal Orlando. This Hyatt Place was very conveniently located near the Universal Studios. We were given a extra Large room (Accessible Double Queen)without even asking as they figured we will need extra space with the 3 kids. The Breakfast was amazing as with the new Skillet Breakfast with Hyatt is definitely a hit with travelers. A special movie night for kids was arranged nicely in the Party Room with complimentary Snacks and soft drinks for all guests. The Staff although busy at times was very helpful and went out of the way to help us with our inquiries ranging from rental cars to Phone chargers and wine selections. The three Charlie's Angels as I will like to call Daisy, April and Farah ( All Front Desk Staff) had a solution for all your problems whether it was a forgotten Stroller or messed up rental car booking. Rob and Amy were also amicably helpful and courteous , Overall it was a pleasant stay and we look forward to stay with them again whenever we come back to Orlando. The free shuttle from and to Universal is a big plus and the Customer Service gets 110% for being such amazing hosts. I highly recommend this hotel to everybody.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt01, General Manager at Hyatt Place Orlando Universal, responded to this review, December 26, 2013
It's an absolute pleasure to hear how wonderful your stay with us was! Thank you to taking the time to tell us about it. We hope you will be back to stay with us again.
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Billings, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 21, 2013

Awesome! The customer service gets 10 stars! We stayed six nights and we were pampered every minute of our stay. Tiffany was wonderful. She helped check us in and was so pleasant and welcoming that I knew we had picked the right place. Our room was beautiful and very clean. Beds were comfortable, pillows perfect... and it was ohhhh soooo quiet! We needed some touristy advise the next day and Jordan and Daisy were there to help and it seemed like they were our friends rather than hotel employees! Breakfast... OMGoodness! I am STILL full. The staff kept everything well stocked and they were very nice. One morning, we were just finishing breakfast and Amy stopped by to see if we were enjoying our stay and having fun. It seemed like we had known Amy for years and she had all the time we wanted... then, she asked if she could take our empty plates. Now, THAT is awesome customer service!!! When it was time to check out, Adrian made sure we were good-to-go and the cab he requested showed up at the exactly the right time. Hyatt Place Orlando Universal knows how to treat people. It would be nice if they could branch out and train customer service people for all segments of business!!! Thanks to all the WONDERFUL people who made our time in Orlando just perfect!

Room Tip: I imagine all the rooms are very nice. It is just the way the Hyatt Place Orlando is...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt01, General Manager at Hyatt Place Orlando Universal, responded to this review, December 23, 2013
Wow, I am thrilled to hear about your amazing stay! Thank you for taking the time to share your experience. We look forward to having you stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Orlando Universal

Address: 5895 Caravan Court, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#28 Green Hotel in Orlando
#44 Romantic Hotel in Orlando
#67 Business Hotel in Orlando
#71 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Orlando Universal 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Hyatt Place Universal Studios Hotel Orlando
Hyatt Place Orlando
Hyatt Universal Studios
Hyatt Orlando

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