This was our first stay at this Disney owned hotel. We chose it because we had family stay here before, the price, and location to Downtown Disney. To keep the review simple here are the Pros and Cons:
The a/c in our room was constantly running, because the room didn't get cold enough, and we did not have it set too low
The a/c in our room was loud, but we got used to it
The a/c in the Kid Zone was not on when I took my kids there, so it was hotter in there than it was outside
It seemed to me that they were in a rush to makeover the hotel and painted everything, from walls, to floors, to ceilings white, and didn't take time to make sure finer details were taken care of
Shower head in our room did not adjust and not installed correctly. Also tub did not drain properly
No coffee maker in the room
No drawers in our room. Our family of 4 had 4 cubbies to store our clothes and belongings. Our other option was to keep them in our suitcase.
They do not have a fridge in the room, it is a beverage cooler
The closet door in out room was not installed properly and would slide to one side so you could never close it completely.
No free parking
There was one elevator in the entire hotel...after reading other reviews this lead us to choose a first floor room, so we didn't have to use the elevator
Ants in the patio area outside the room
Location to Downtown Disney
Use of Aveda bathroom products
Free bottles of water in the room and replaced every day
Lobby was nicely decorated and welcoming
All staff we encountered were friendly, courteous, and helpful
Free in-room wifi
First floor pool view was ideal for us. Could go swimming and directly back to the room without having to walk through hotel.
Pool noise was no issue at night
These rooms also have a nice patio area to relax and spend time with the family
In-room service for breakfast was great. Large portions, and nicely presented. Enjoyed my morning cup of coffee on the patio with a view of the pool.
Even with the Cons we would stay here again, but with adjusted expectations and knowing what we know now. Our room was near a side entrance so we parked near that door to load and unload the car, and not have to walk through the lobby or take an elevator. We gave this review a 3/5 because we expected a more boutique feel with high-end finish and decor - based on their advertising. We didn't get that, but still enjoyed our stay.