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“Fantastic hotel, awesome people” 5 of 5 stars
Review of Hilton Garden Inn Orlando International Drive North

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Hilton Garden Inn Orlando International Drive North
3.0 of 5 Hotel   |   5877 American Way, Orlando, FL 32819 (Florida Center)   |  
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Ranked #43 of 327 Hotels in Orlando
Certificate of Excellence 2014
Frankfort, Illinois
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Fantastic hotel, awesome people”
5 of 5 stars Reviewed March 31, 2013

My husband, daughter, and I absolutely loved staying at this hotel! We got in from a 20-hour drive from Chicago at 6:30 a.m. and were greeted by a very friendly front desk clerk by the name of Cat, who was able to get us an early check-in. We were given a very comfortable and clean room to unpack and get some much-needed rest for a few hours before going down to the swimming pool (which was beautifully landscaped and very clean). The rest of the front desk staff was amazing as well. Everyone made us feel very comfortable even though we were so far from home.

The room was really comfortable and clean, albeit a little bit basic (although, how much time does a family spend in their room?) The cable selection for nighttime was great, the internet was fast, and the bathroom was spotless. Ena made sure we had enough clean towels and washcloths in the bathroom, while making sure our beds were perfect.

Each evening, we had dinner in the restaurant in the lobby because the food was DELICIOUS (and quite comparably priced to many other restaurants in the area) and we had two phenomenal servers - Clinton and David. Both men were very hospitable and wonderful to chat with.

This hotel was super close to all of the tourist-y things that we did (Universal, Discovery Cove, etc.) as well as plenty of restaurants and mini-golf facilities. Would we return here? In a heartbeat.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this review, April 3, 2013
Dear HufflinPuff,

Thank you for your wonderful review. We are excited to hear that you had an awesome stay with us. We appreciate your great compliments about our staff members, Cat, Ena, David and Clinton. We enjoyed having your as our guest and we hope to see you on your next trip to Orlando.

Sincerely,
Kelly Carney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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609 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Gainesville, Florida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2013

Staff very helpful, quick and efficient. Room was clean and comfortable. Reasonable price and felt safe during entire stay. After a long day of watching kid's sports, I needed a quiet and comfortable place to rest, and the hotel was it.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this review, March 28, 2013
Dear Penny W,

We are delighted that you enjoyed and your stay and found our hotel amenites to be relaxing. We strive to provide the best experience and friendly helpful staff. Thank you for taking the time to post a review on Trip Advisor.

Sincerely, Kelly Carney-General Manager
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North Central Florida
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 17, 2013

This is a great hotel. Very accommodating staff. Room was extremely comfortable, a/c & heat worked well and was not noisy. Internet access was fantastic.

Great breakfast (didn't eat any other meals there); Tiki bar out by the pool has a gas fire pit that was very enjoyable on a cool evening.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this review, March 18, 2013
Dear LoveTravlinFLA, Thank you for staying with us. We are delighted to hear that you enjoyed your stay with us. I am glad you got a chance to relax in our new outdoor furniture and fire pit by the tiki bar. We hope to see you again soon on your Florida travels. Sincerely, Kelly Carney-General Manager.
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Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 15, 2013

Spent a weekend in this hotel. Very clean, friendly, helpful staff. Needed a plumber for the toilet, problem immediately responded to. Refrigerator gets bad points. It was a mini freezer, though on the upside, they do sell frozen treats downstairs that could have been stored perfectly! Love the cookies in the lobby. Take note- the "restaurant" is not open for lunch and breakfast is around twelve dollars for the buffet, which I didn't partake in. Close proximity to family style dining, I-4 and Universal Studios.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this review, March 18, 2013
Dear MagicDreamer: Thank you for your review on TripAdvisor. We are delighted you enjoyed the cookies that are put out daily from 5pm-9pm. I sincerely apologize that there was a plumbing issue witht the toilet. I am glad to hear it was taken care of immediately. We strive to provide a clean hotel and helpful staff. Thank you for staying with us. Sincerely, Kelly Carney-General Manager.
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Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 9, 2013

Stayed here for a week in December 2012 on a business trip. Staff very attentive and friendly.Hotel is nice and clean and room was great. In room fridge was nice to have and free wifi worked well. Didn't get to use restaurant facilities, but they appeared clean and well run. Tiki bar by pool always a relaxing spot to unwind after a days work. Will definitely consider using again both for business and vacations in the future.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, Manager at Hilton Garden Inn Orlando International Drive North, responded to this review, March 11, 2013
Dear Adam S, We are delighted to hear that you had a good stay with us. Thank you for taking the time to write a review. We strive to provide a good hotel experience. You can count on us! Sincerely, Kelly Carney-General Manager
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Seattle, Washington
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 27, 2013

Friendly, clean, great breakfast (thanks Andre)
Everything you would expect from a Hilton excpt they have a Tiki bar with a fire pit!!
Very glad we stumbled upon this place, stayed 2 nights.
Note to the staff- Great job!!

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this review, March 5, 2013
Thank you for your great comments about our staff and Andre at breakfast. I will certainly relay your kind words to our hotel team members so that they know their hard work and dedication to excellent customer service has been noticed. We are continuously looking for ways to improve and we appreciate your feedback. Sincerely, Kelly Carney-General Manager
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Germantown, Wisconsin
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 25, 2013

I stayed at the HGI hotel across the street during a recent business trip, and we spent some time at the Tiki Bar in the evenings, where we had food and drinks. I can't say enough about the fun and relaxing atmosphere at the Tiki Bar. Colin, the bartender, attended to every guest with efficiency and a great personality that can't be matched. Our work days were very long...but the relaxing atmosphere made up for that!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this review, March 5, 2013
Dear Joyce_Gtown, Thank you for taking the time to write a review on Trip Advisor. We are delighted that you enjoyed our new patio and fire pit near our pool tiki bar. Thank you for your great comments about Colin at the Tiki Bar. We hope to see you again on your next trip to Orlando. Sincerely, Kelly Carney-General Manager
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Additional Information about Hilton Garden Inn Orlando International Drive North

Address: 5877 American Way, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#27 Romantic Hotel in Orlando
#30 Business Hotel in Orlando
#79 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Orlando International Drive North 3*
Number of rooms: 158
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Orlando International Drive North hotel. Our hotel is five minutes from Universal Orlando Resort®, and twenty minutes from Walt Disney World®. Make the most of your time here thanks to the complimentary scheduled shuttle service to and from Universal Orlando® theme parks, SeaWorld Orlando®, and Wet 'N Wild®. Situated off Interstate 4, this International Drive hotel is within walking distance or a short drive to shops and restaurants. Orlando International Airport (MCO) is just 20 minutes away.Stay in the loop during your visit to Orlando with complimentary high-speed internet access in all guest rooms and public areas. Enjoy a variety of complimentary services at this Orlando hotel including a 24-hour Business Center, fitness center and swimming pool. Relax poolside with your favorite beverage from Tiki bar or indulge in hearty cuisine at the Great American Grill®. For meetings and events, the hotel offers a range of meeting rooms with audio/visual equipment and an excellent catering menu.Unwind after a day of business or fun and adventure in Orlando in one of the hotel’s comfortable guest rooms or suites. All rooms feature a hospitality center with a microwave, refrigerator, and coffee maker for your convenience. Relax with a movie on the flat screen television or contact family and friends back home with complimentary high-speed internet access.Rejuvenate at this Orlando hotel by plunging into the outdoor pool or enjoy an invigorating workout at the fitness center. For a delicious meal, the Great American Grill® restaurant is open for breakfast and dinner every day. Meet up with friends for pre-dinner cocktails at Tiki Bar or catch up with work at the 24-hour Business Center. The Pavilion Pantry® is open 24 hours a day, serving a selection of beverages, snacks, and microwave dinners to enjoy in your guest room or suite. Host a business meeting, function or wedding at the hotel and enjoy delicious cuisine in relaxed surroundings. ... more   less 
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Also Known As:
Hilton Garden Inn Orlando International Drive North Hotel Orlando
Hilton Orlando

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