Generally the hotel lives up to its claim of service, cleanliness, free wi-if. We asked that my sister be assigned a room near ours and the helpful desk clerk spent several minutes arranging it. My husband in his dotage left behind some personal items which were located and are being mailed to us. On the other hand the Cafe Osceola . . . . Buffet was delicious but service poor. Our server pointed us at the buffet then disappeared and had to be located to give us our tab which included a 20% gratuity. And a Line below labeled Tip. Market had many good choices. And Tables outside to enjoy the beautiful weather. Yes, lots of walking but since we usually walk 1 mile daily we were happy with that.