Seriously, the hotel should actually be called "No-Quality Inn & Suites". I couldn't believe how truly bad the room was, despite having read other reviews. I wish I had listened, but the hotel offered conveniences that I felt I couldn't pass up given my situation. I wish I had just looked elsewhere.
Our flight was getting in late to Orlando airport so we were looking for a hotel that offered a cheap stay with airport shuttle that was close to an Avis car rental site. Low and behold we found Quality Inn and Suites at Florida Mall and thought the convenience was perfect for our needs. They even offer a free breakfast in the morning so we could sleep in, grab a bite to eat, check out and get our car rental (the Avis is located in the lobby of the hotel). I read the other reviews here and took a chance; the other reviews are not exaggerating how disgusting this hotel is.
First there was our experience with the airport shuttle. Granted it is a free service but this was something that was exceptionally frustrating for us. We were supposed to arrive just before midnight but our flight was delayed and we got in just before 1 am. So we were already losing sleep time. On top of that it was the start of daylight savings so we would be losing an additional hour - that's not the hotel's fault, obviously. I was aware it would be a 20-30 minute drive from the airport and that we would likely need 5-10 minutes to check-in and get to bed, but I had no idea we would end up being up as late as we were because we somehow missed the airport shuttle and had to call them back. What made this frustrating is I was told to call for the shuttle as soon as we landed, before we got our baggage. So I did so. I was told to meet the shuttle at A1 and had to correct the employee on the phone that we were on the B-side. So we were told to wait at B1. We did. After 15 minutes (25 minutes after the call) we began to doubt we were waiting at the right spot so we walked down the one-way street checking every sign and vehicle (even those that drove past) and we did not see the shuttle - it was clearly marked when we eventually saw it. So we went back to B1 and waited some more before calling. They told us the shuttle driver had been there and waited for us and left. We waited for an eternity for the shuttle to come back. I will say this, the driver, once he picked us up, made every effort to get us to the hotel as soon as possible. He didn't ask for a tip but we were happy to give one despite the earlier mix-up (and I'm certain he was never at B1 until he picked us up).
So when we got there we didn't get a great look at the room because we were tired from travelling and waiting and just wanted to sleep. But the room was absolutely disgusting. There was what appeared to be blood splatter on the bed skirt; the door would not close without excessive force because the weather-stripping was broken; there was a very visible dust bunny in front of the night stand; there were oreos in the garbage can; there was a sticky candy on the floor; there were stains on the floor and bed sheets; the front panel cover on the air conditioner was not attached for some reason; even the free paper pad had writing on it. I just don't understand how ALL of these things are missed. That is certainly not quality, as per the hotel's namesake. We told the hotel employee that checked us out about these issues and she wrote them down and apologized but made no effort to ensure we would be a repeat customer.
The hotel itself isn't terrible. Two floors; rooms are accessible from the exterior; the lobby is average; the grounds in the middle around the pool are nice but the pool was dirty/grimy. The free breakfast features hot and cold food but it was perhaps the worst free food I had ever eaten. We took a bit of everything back to our room and hardly ate anything - and we are not picky/fussy eaters.
I wanted to like this hotel for some of the conveniences it offered but if you're going to be called "Quality Inn & Suites" then you need to offer some degree of quality. Whomever cleans those rooms should be fired (unless they have brought these concerns to management and they have ignored them) because there's no way any effort was made to clean the room other than to straighten it up and perhaps change the towels. I have never had such a negative experience at a hotel and I am certainly going to be passing on my feedback to the any one at Quality Inn & Suites that will listen because such disgusting amenities are just not acceptable. I'm glad we only ended up in the room for several hours. We couldn't stand to be in the room any longer than necessary.
I did check for bed bugs and did not find any in the room we stayed in. It wouldn't surprise me though if they existed in other rooms as other reviews suggest based on the poor effort to clean the rooms.
- Also Known As:
- Quality Hotel Orlando
- Quality Inn And Suites
- Quality Hotel
- Quality Inn Orlando
- Orlando Quality Inn
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