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“Excellent location, good price, revamping rooms.” 4 of 5 stars
Review of Baymont Inn & Suites Universal Studios

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Baymont Inn & Suites Universal Studios
2.5 of 5 Hotel   |   5625 Major Boulevard, Orlando, FL 32819 (Florida Center)   |  
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Ranked #221 of 327 Hotels in Orlando
Charleston, South Carolina
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15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Excellent location, good price, revamping rooms.”
4 of 5 stars Reviewed June 2, 2014

They are revamping the rooms for a little update; out with the carpet and in with the wood. Have stayed here a couple times over the course of a month once in a new almost complete revamp 1/2 carpet, 1/2 hardwood wood revamp is definitely preferred. There are nice HDtvs in every room as well as a mini microwave & fridge - these are less & less found in hotels these days & quite a treat. You don't know what you have until you don't have it & for leftovers these are great! A/C worked brilliantly. The 4 of us stayed in a room with two Queens for 4 days, 3 nights & there was enough room for everyone to have their own drawer & a small closet space for hanging items. Beds were pretty comfortable with a small pillow top mattress; would have preferred 1 extra pillow, but unfortunately they were out. For Get Something? That's ok, they probably have it and will give it to you free of charge. It's not fancy, but it has everything you need complete with a small outdoor pool, FREE Wi - Fi & Breakfast (waffles, muffins, apples, juice, cereal yogurt, toast, peanut butter, jelly, honey, syrups, etc). Basically, you can't beat it...LOCATION, LOCATION, LOCATION! Across the street from Universal Studios.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baymont02533, General Manager at Baymont Inn & Suites Universal Studios, responded to this review, October 5, 2014
Dear guest, we just want to say thank you for your comments .We’re so happy to hear that you had a wonderful experience and that you enjoyed many of our amenities throughout your stay, and same time please accept our apology regards to renovation which is still in process but
we certainly hope you do visit us again and we look forward to seeing you soon!


Thank you for your business and we look forward to seeing you again .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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453 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Atlanta, Georgia
1 review
4 of 5 stars Reviewed May 30, 2014

This place was good for what I need a nice, clean, and comfortable room to catch some sleep, the breakfast was good , the staff was excellent ( I repeat the staff was excellent ) I got an amazing deal for the amount of stay as well so it worked out great for us. Also the locations is very good for tourist attractions.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baymont02533, General Manager at Baymont Inn & Suites Universal Studios, responded to this review, October 5, 2014
Thank you so much for your kind review and for sharing your experience on TripAdvisor. We appreciate your compliments about our property. We are so glad to hear that you found our hotel to be enjoyable and we look forward to seeing you soon


Thank You
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1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 22, 2014 via mobile

not worth it to stay here. There is zero sense of professionalism at this hotel. Where to begin...first a random maintenance man knocked on my door 40 minutes before check out to "look at the toilet. I politely said come back, and he said "okay mamii" I was called and accused ten minutes later of smoking in the room and will need to leave or the cops will come, because I use an Ecig and there was a complaint of a smoke substance smell. I was charged not once but twice for "damages" but because he forced me to check out, and screamed at me over the phone not once but twice when I tried calling again to figure out what was going on I had zero time to clean up my room. I did spill juice, but should not be charged 75.00 for using towels to clean a mess...I'm in the process of filing a complaint with corporate and the BBB. This hotel made false accusations and charged me over 200.00 for these false accusations. They will do anything to get money from you. Please be aware. I can't wait to seek justice on this place for ruining my trip.

  • Stayed May 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baymont02533, General Manager at Baymont Inn & Suites Universal Studios, responded to this review, May 23, 2014
Unfortunately you are not honest enough to tell the story correctly. You checked in a nonsmoking hotel ,you signed and initialed the nonsmoking policy . Our hotel is 100 % smoke free,but for people like you probably doesn't matter . Your boyfriend opened the window and started smoking marijuana ,The entire hallway was smelling marijuana and it was terrible day for all our staff and the guests because of your disrespectful and ignorant behaviour. Because of your action you caused a major embarrassment for the other guests. All fist floor guests started complaining about marijuana smell and demanded to be moved or to be compensated because they were not expecting people like you can come and damage a family friendly property . And all your nonsense excuses that you were using e-cig it is nothing but some disgusting lie ,all hotel staff confirmed the damage you caused. Had you stayed additional 10 more minutes in your room you and your boyfriend probably would have been detained and trespassed from the property by Orlando Police Department.
And with all do respect you are complaining and making lies that you were charged 200 $ for "nothing ".Smoking marijuana , damaging hotel items you are calling "nothing "
Your total damage charge was 175 $ . You were charged 100 $ for smoking in the room and your were charged 75 $ for damaging hotel linens. You destroyed 1 blanket, 1 fitted sheet, 1 flat sheet ,2 hand towels and wash cloths . there were stains all over on these linens unremovable and this is why you were charged additional 75 $. The total damage you caused our property is 175 $ . The room you smoked and destroyed we had to put out of market for at least 1 week, because the smell of marijuana was not going away. we kept all the damaged items you did in evidence department. The hotel is not going to apologize or refund or compensate anything . You are and the only person to blamed for this.
And matter of fact because of the damage ,humiliation, embarrassment and loss of revenue you caused to our property , our hotel management wants you to be aware of that you are no longer a desired guest for us ,you are not welcome to stay at our baymont Inn universal Studios Orlando. .
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Additional Information about Baymont Inn & Suites Universal Studios

Address: 5625 Major Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #221 of 327 Hotels in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Universal Studios 2.5*
Number of rooms: 54
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Also Known As:
Baymont Inn & Suites Universal Studios Hotel Orlando
Baymont Inn And Suites Universal Studios
Baymont Inn Universal Studios
Baymont Inn Orlando
Orlando Baymont Inn

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