We were excited to come here, and had a terrific evening, mostly because the service was so bad it had us laughing. Terrific breadsticks to start. Two of us ordered cocktails and my husband asked for the Scotch list. "Oh" the waiter assured us "no list but I know the Scotches. What would you like?" My husband asked if the had Lagavullan or Laphroig. The waiter came back and assured us he had the first, no maybe it was the second. He returned with a cloudy golden substance that was neither, in fact it wasn't Scotch. He remained cheerful and discovered what they actually had was MacCallan.
He took our orders, returning twice to check on the salad course. The salads came, I asked for the cheese on the side of my Caesar, both the cheese and the salad dressing came on the side. Okay, I could handle that.
Two bites into our salads the entrees showed up. "Oh," said the waiter, "I've never seen the kitchen get these out so quickly." We looked at him and said that we had just started eating our salads. "Do you want me to take them back?" We said yes, but didn't want to get them overdone from sitting under the heat lamp. "No problem! We'll refire them."
The entrees returned, obviously having sat under the heat lamp, my steak was now a medium to medium well, not medium rare. The pot roast did okay and our friend professed to prefer her lamb chops slightly better done.
The sides were also wrong on mine.
At this point the manager was hovering nervously and apologizing regularly.
A new steak was prepared, freshly and correctly cooked. The waiter indicated there would be no charges and that he was bringing me another drink. "I'm the designated driver, I don't want another drink." Too late, it had arrived but don't worry we'll comp it.
They did charges us for the drink, but wrote off one salad, the steak and the lamb chops and all "up charges". The manager also gave us $50 in gift cards.
The food was fine, but the service was enough to make sure we don't return!
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