I planned a stay at this Marriott based on the good reviews I read on this site, so I wanted to be sure to post a review of what I saw.
Yes, the staff is friendly. But other than the front desk, and the concierge, you wont find anyone else walking the grounds (except cleaning staff).
On our trip, the construction was not a problem. Not noisy, or smelly (i.e. no tar/roofing). However, the sidewalk to the main World Center Marriott Hotel was blocked and it was impossible to walk with a stroller to the hotel's pool without walking on the road at some points in the route. The Palms offers a transport service once every 45 minutes to the main hotel.
I have visited the MVClubs at Aruba, Hilton Head, Singer Island, Palm Beach, Grande Vista. This was by far the most embarrassing excuse for a MVC I have seen. The mattresses used in all of the bedrooms contain no springs or coils; its all foam/padding. It probably started at 7 or 8 inches think, but after the wear, the result is something much thinner. OUrs was 4.5 inches thick. Neither myself or my husband were able to get more than 5 contiguous hours of sleep because of the mattress. TRIED THE OTHER BEDROOMS, and it was the same thing. I think it would have been better to put a sleeping bag on the floor. When my husband asked about this - hotel said there was nothing they could do.
Amenities at the resort are pitiful- no bar, no prepared food. Sure there is the Marketplace if you want to buy a cold beverage, or dry goods. Or you can walk to the World Center (at least a mile with traffic whizzing by) if you want a margarita or a hamburger. But again, not the service you would expect from a MVC Resort.
The main pool was not skimmed each day and the kiddie pool (next to the big pool) was littered with leaves, wrappers, trash and sand from the nearby playground. There were no activities for children at the Palms pool. A request for pool towels (i.e. handed out at the pool) at 9:15 am was not responded to, at 10 AM a second request for towels was met at approximately 10:30.
The grills at the resort are not operating correctly (i.e. "timers" and lighting mechanism do not work), burn elements have disintegrated (some grills). After you figure out that the grill lighter is not working, in order to light the grill you have to call for a service person (by going to the front desk) and waiting no less than 30 minutes.
The concierge could not give the name of any local seafood stores. WHen I asked for yellow pages, she responded that she did not have them. Did not offer to (a) get the names of local seafood market or (b) get a copy of the yellow pages for me. Also, on a separate time, could not give me the times of disney events (openings closings, etc). This despite the fact that information was available on a monthly basis from disney themself. Mr. Mark Mannix WAS helpful, even though he was the rep for the Time Share Sales in the lobby.
No payphone or courtesy phone in the lobby. SO if you are locked out of your room (because of the 10 AM checkout) and dont have access to a cell phone, and want to check on your flight, you have to use the desk attendent's main telephone.
Great Location, Great Marriott Landscaping, but a terribly disappointing MVC Property. Definitely recommend Marriott V.C. Grande Vista over Imperial, sabal Palms.
- Also Known As:
- Marriott`s Imperial Palms Villas Hotel Orlando
- Marriott`s Imperial Palms Villas Hotel
- Marriotts Imperial Palm Hotel
- Marriott Orlando
- Marriotts Imperial Palm Resort
- Orlando Marriott
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