I am an owner in this resort, which I hoped would mean I get at least adequate service, and at least some redress when I complain. Sadly this in not true.
I booked a 4 bedroom presidential apartment for myself, and 4 others, 2 of which were under 6.
When we arrived the rooms were less than clean, there was dirt on the baseboards and some strange stains on the outside of the fridge door.
There is no second deadlock on the door, which meant that with one turn of the lock the 5 year old was in the hallway!
Many of the blinds had broken or missing slats.
On the first night a cockroach walked across our balcony. BUT WE WERE 7 FLOORS UP! The rubbish bin was broken, the night stand was scratched and marked and it had CHEWING GUM stuck to it!
I called to ask them to redress the problems. They sent a cleaner, who did clean but left the stains on the refrigerator. When I mentioned the other things she told me she was unable to get these fixed!
The next morning I took my complaints to the reception. I was assured that these would be dealt with.
So I came back from the theme park at 8 pm, tired . They had painted the side tables, so the whole apartment smelled of paint fumes. The fridge was cleaned as was the apartment. The garbage bin was still broken, as was the blinds. They had done nothing to improve security...we still have to barricade the door to prevent the children being able to leave the apartment.
The location is great, but their customer service is appalling. They make promises and break them, repeatedly.
This place is dirty and cockroach ridden. I would say do not book at this dump, and certainly do not bring young children if you value their safety.
- Also Known As:
- Bonnet Creek
- Bonnet Creek Resort
- Wyndham Bonnet Creek Hotel
- Bonnet Creek Orlando
- Wyndham Bonnet Creek
- Wyndham Orlando
- Fairfield Orlando At Bonnet Creek Resort
- Bonnet Creek Resort Orlando
- Orlando Wyndham
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