We talked to a representative about 6 months before our trip and were told that since we were VIP Gold we should have no trouble getting the room we asked for. Needless to say we ended up on the first floor for the first 3 days then we were asked to transfer rooms at the request of the Resort staff, were told that our luggage would be transferred while we were out at the WDW Theme park, and our room would be ready when we arrived. When we got back we checked in at Tower 6, they gave us a room but no luggage. It turned out that the luggage was never transferred but had we not pressured them to look we would still be waiting. We saw two cockroaches in the room also.