We stayed in a 2 bedroom deluxe from March 9-16. We loved the resort and it met all our needs. We were in a recently renovated room with a 2nd floor parking lot view in building 2. We had been hoping for a pool or lakeview room but since rooms are first come, first served and we arrived at 10pm on Saturday evening, that is all that was available. View is important to us but we found the room to be beautiful on the interior and quiet. The beds were excellent.
The resort is clean and well-maintained with nice landscaping. The pools were heated to a comfortable temperature and we were able to swim even when it was cool and raining. The hot tubs were warm but could have been warmer. We never had an issue getting tubes for the lazy rivers. My boys 5 and 9 loved the pirate theming at the pools. The younger was too short for the slides but the older enjoyed them. There is a lifeguard at each slide but they were not particularly attentive - we thought one was sleeping one day. The playground has that new springy (foam-based?) flooring which was very nice. There were lots of activities. Our primary purpose was Disney but we felt we could come to the resort and spend the week there. Some activities and amenities include billiards room, volleyball, arcade, face painting, minigolf, playground, make your own sundaes, movie on the lawn, ping pong, trivia games, bingo, and balloon animals.
The resort takes steps to be environmentally friendly - watering with reclaimed water, environmentally friendly detergents, etc. Two of the pools are salt water, rather than chlorine. The elevators were fast and we never had to wait. The resort did not feel crowded and we never had an issue finding parking close to the building. There were lots of loungers.
There are a few dining options on site when the restaurants of the Wyndham Grand are included. On the warmer days, every pool had a bar open and they seemed to serve food too. The pricing is comparable to a Westin or Sheraton. I had a regular coffee (Starbucks) and a Krispy Creme doughnut from the Barista coffee stand at the Grand and it was $5.25. Otherwise, we ate off-site or in our room.
Driving to the Disney parks was very fast and easy and the resort has a much better location to the Disney parks than some of the Disney resorts. However, I was not anticipating the traffic issues we encountered trying to get to the Crossroads restaurant area, which, aside from Downtown Disney, is the closest restaurant area. We tried 3 different routes to get there and encountered traffic with each route at different times. Driving anywhere from the resort involves driving on highway type roads.
Service: The resort is a timeshare property and I was prepared for that in advance and knew that there was a form to fill out to get the parking pass from the timeshare people. I still found it unpleasant. We had little interaction with staff other than check-in. There were no trash bags in our unit. A phone call was answered and they bought some up quickly. The next day, I realized that the stove was not working. It took multiple calls to the front desk before anyone would answer. I finally called the concierge to try to find someone to talk to but was transferred to a line that was never answered. When I finally spoke with someone, a repair person arrived an hour later and was very personable. The problem was quickly fixed as it was that the cleaner had disconnected the burners when cleaning between guests and forgot to reconnect it. The dishwasher did not clean the dishes properly even when I used a Finish tab I'd brought from home.
Overall, this was a great stay and we would return. The spacious suite was very enjoyable, the grounds and amenities were enjoyable and relaxing, and the proximity to Disney was outstanding. It was great value.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.