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“Dissapointing experience” 1 of 5 stars
Review of Wyndham Bonnet Creek Resort

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Wyndham Bonnet Creek Resort
3.5 of 5 Resort   |   9560 Via Encinas, Orlando, FL 32830 (Formerly Fairfield Bonnet Creek)   |  
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Ranked #90 of 327 hotels in Orlando
GreenLeadersSilver level
Newcastle
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Dissapointing experience”
1 of 5 stars Reviewed January 16, 2013

Upon arrival, the resort and the grounds look impressive. However, the customer service was thre worst I've ever experienced. The countertop was damaged and no one even went to check it out. Whenever you called the customer service, you had to wait up to five minutes to get a live voice. One of the telephones didn't work in the unit because the resort was doing an "upgrade" -- for a whole week it didn't work. It was impossible to get anyone, from the Concierge to the Manager, to call you back. There was no security for the guests. Room keys were handed out without checking identity. I couldn't believe how little the guests mattered to the resort management. The most upsetting experience was that the garbage chute was blocked for three days before anyone corrected the problem and cleaned up the trash rooms. This was truly a potential health hazard!!!

Room Tip: Don't stay here!!
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (631)
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English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 13, 2013

I stayed in the main building not any of towers .
ADAM advise if kids wanna see fireworks from Disney we should take 3rd floor which is lovely just sitting on the balcony at night and enjoy.
Jason helped planning the visits to the parks and of course not to forget the water parks.
Emanuel advice about time share or your next vacation with Wyndham
All in all beside the main point of the fun in Orlando the people at the resort is fun to be with.
I strongly recommend this resort to stay on your next vacation

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bossier City, Louisiana
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 13, 2013

As are most hotels in Orlando the money is spent on what you see on the outside and the lobby while the rooms were ice not great but nice the outside and lobby are great as long as it's clean it was fine now on the my staff issue while this was our fault kind-of my daughter left her ipad after we switched to a new hotel we wnt back the same day they told us osmeone had checked in the room at 1:00 amazing how we could not check in until after 4:00 but anyways they asked the location of the ipad said they would have security go up and get it it was in a well hidden place since the room safe was broken it's been almost two weeks back home and no call from resort staff my guess is that the new guests would have never found it once we told the "staff" about it they went to the room knocked on the door no guests were in the room and they helpe themselves my guess no proof again our fault but a working safe would have been nice we did tell the front desk but the staff really seems more interested in griping about doing there job then helping you out we had reservations at another Wyndham in TN. but we won't be uisng that reservation now as if they care this is basically a form to complain about some stuff that can't be fixed but just to let future guests know

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boxford, Massachusetts
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 12, 2013

We stayed here for almost two weeks b/w Christmas and past New Years day, while visiting Disney. We had an AMAZING time! The resort is immaculate. There are a ton of things to do with the family and all of us enjoyed our time there. You can easily spend most of your time there, rather than the parks... We spent a day at the resort and the rest of the days in the Disney Parks and we returned to eat and sleep at the property.
I would come back in a heart beat!

My only advise is to avoid the whole timeshare sales pitch. It's not worth it. If indeed you are interested in buying a timeshare there, just buy something from eBay or another reputable online seller. We were aware of how expensive it is buying through them, going into the sales "pitch" but hoped to be able to get some information regarding the point system etc. We were told that it was going to take 90 min. We ended up staying in there for more than 2.5 hours. We got nothing out of it. Waste of our time.

Vacation time is precious, don't waste it on a timeshare presentation. Other than that, I can't find anything wrong with the resort!!!

We'll be back again, but this time around, we'll very politely decline the sales pitch :)

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Holly Springs, North Carolina
Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 40 cities Reviews in 40 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 12, 2013

We absolutely loved our room. It was a presidential deluxe and it was bigger than our house! This was an upgrade. Didn't get the parking pass that everyone says is a complaint. Of course we were only there 1 night. I was warned about the sales pitch. We avoided it. Very convenient to all Disney

Room Tip: Just say no to the tour.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, New York
Top Contributor
58 reviews 58 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
149 helpful votes 149 helpful votes
4 of 5 stars Reviewed January 9, 2013

This was my second stay at Wyndham’s Bonnet Creek (third if you count my stay last year at the hotel located on property). I stayed from November 27-30, 2012.
I had requested a one bedroom condo in the main building. When I checked in I was told that was not available, but they had a condo for me in the “newly refurbished” building 1, and that it had a “great view.”
The “great view” turned out to be a view of the parking lot.
But other than that, it was fine. It was near the elevator, but due to the size of the condo, I did not hear any noise.
If you’ve read other reviews, you know what’s in the condo. It is a nice size unit.
The resort itself is very nice. They have 5 pools, 2 water slides, 2 lazy rivers, a child splash area, free mini golf, pool tables, exercise room, many activities, etc.
And of course, it is much cheaper to stay here than at a Disney resort. Condos are available at what I would consider bargain prices, from timeshare owners who rent them out. Search around and you will get a bargain.
The resort has an excellent location. It is “inside” Disney World, a few blocks from Downtown Disney, and practically around the corner from Typhoon Lagoon.
I also drove from Bonnet Creek to Universal. This took me 20 minutes on a weekday morning at about 8 am.
Upon arrival, watch out for the “go to the next desk for your parking pass” trick, which is just intended to get you to a timeshare sales presentation. If you do go to the presentation, please—I implore you—before you go, look up prices for a Bonnet Creek timeshare on ebay. I am a Wyndham owner. I went to their new “non-pressure seminar” for owners, for which I was given $100. After the “seminar” the salesman offered me timeshare points at a “dirt cheap price”: $13,000 (Wyndham Cypress Palms). You can get an ownershipon ebay for free, from owners looking to bail out and not pay maintenance fees any more.
Bottom line: Bonnet Creek is a very nice resort, and you can save a lot of money by staying there as opposed to a Disney resort. Of course, you will be giving up the amenities of a Disney resort stay, as well as the “total immersion” Disney experience. If you’re willing to sacrifice those, you will not be disappointed in Bonnet Creek.

Room Tip: Ask for a fireworks view.
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 9, 2013

The room layout was great with the two bathrooms, both with separate sink area although quite outdated. We did get a room with a view of nightly fireworks, BUT it started with our room not being ready until 9 pm on day of check in. Then we were sent to a line to supposedly get a parking pass and were then hit with the time share sales pitch. We were promised big discounts on Disney tickets if we attended the 90 minute sales presentation the next morning. Come to find out that evening, what they were offering was no special deal, so we skipped that! The bus service to the parks was inconsistent and took up to an hour each way. This made the long days even longer. Then, we didn't know there was NO HOUSEKEEPING service included, so we requested service for an additional fee THREE days in a row and they never came! We finally requested extra towels which took several hours to get. When we went check out, there were housekeeping charges on our bill! They did, fortunately, reverse them. This is not our type of vacation accommodation and would NOT stay here again.

Room Tip: Ask for a room with a view of fireworks.
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Bonnet Creek Resort

Address: 9560 Via Encinas, Orlando, FL 32830 (Formerly Fairfield Bonnet Creek)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Green Hotel in Orlando
#63 Romantic Hotel in Orlando
#65 Business Hotel in Orlando
#87 Family Hotel in Orlando
#90 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Bonnet Creek Resort 3.5*
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Also Known As:
Wyndham Bonnet Creek Hotel
Wyndham Orlando
Fairfield Orlando At Bonnet Creek Resort
Bonnet Creek Resort Orlando
Orlando Wyndham
Fairfield Bonnet Creek
Bonnett Creek Resort

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