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“Poor Service” 2 of 5 stars
Review of Wyndham Bonnet Creek Resort

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Wyndham Bonnet Creek Resort
3.5 of 5 Resort   |   9560 Via Encinas, Orlando, FL 32830 (Formerly Fairfield Bonnet Creek)   |  
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Ranked #94 of 327 Hotels in Orlando
GreenLeadersSilver level
Tucson, Arizona
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Poor Service”
2 of 5 stars Reviewed January 9, 2013

The room layout was great with the two bathrooms, both with separate sink area although quite outdated. We did get a room with a view of nightly fireworks, BUT it started with our room not being ready until 9 pm on day of check in. Then we were sent to a line to supposedly get a parking pass and were then hit with the time share sales pitch. We were promised big discounts on Disney tickets if we attended the 90 minute sales presentation the next morning. Come to find out that evening, what they were offering was no special deal, so we skipped that! The bus service to the parks was inconsistent and took up to an hour each way. This made the long days even longer. Then, we didn't know there was NO HOUSEKEEPING service included, so we requested service for an additional fee THREE days in a row and they never came! We finally requested extra towels which took several hours to get. When we went check out, there were housekeeping charges on our bill! They did, fortunately, reverse them. This is not our type of vacation accommodation and would NOT stay here again.

Room Tip: Ask for a room with a view of fireworks.
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,127 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (652)
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English first
Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 7, 2013

Room was spaciou/comfortable and tastefully decorated but for the price charged during peek season from 12/28/12 to 1/2/13, it was a HUGE disappointment. The room had a pitiful view of the parking lot from every window in the 2 bedroom suite. The room was located next to the trash shut/dumpster room and every time the staff worked on emptying the dumpster the noise woke us up in the morning. The toaster in the kitchen only toasted on one side so you had to put the toast in, and then flip it to the other side and toast it again. Front burner on stove didnot work. Toilet plugged up and took a couple of hours for the staff to deliver a plunger to unplug it ourselves. Fitted sheet on one of the beds tore on the second night from normal wear. For the price I would not stay there again, especially during peek season pricing. Thankfully we were away at the Disney parks most ofthe time so any additional potential disappointments we were not around to notice them. I've stayed at some of the local Disney Resorts before and regret probably would have been happier going with one of those instead again on this trip. Shuttle's to the Disney Parks are provided but depending on the time the shuttles may come every couple of hours so you might have to sit around and wait a while for a shuttle. Shuttle do come a little more frequently during the peek morning and evening hours to shuttle to/from the Disney parks. Extra $15/[person charge for shuttles to Universal parks.

Room Tip: Try another resort or if you do choose to stay here request upper level accomodations that might be...
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 6, 2013 via mobile

The resort was great! Plenty to do if you don't want to go to the parks every day. The rooms were immaculate and the service was awesome. No hidden charges and great bus service to Disney parks. We had a 2 bedroom/2 bath condo that was perfect for 5 adults and 2 kids under 8yrs old.
There were plenty of dishes, pots and pans and glassware including wine glasses. The washer and dryer worked super and the dishwasher did as well. They even had sample laundry soap, dishwasher soap and salt and pepper. Toaster, blender, oven, coffee pot......everything worked. There truly was nothing bad about the room.
When we got there we were given the option of hearing a presentation about becoming a member of the time share and we would get our Disney tickets at a great discount. We took the option.....however wont again. It was high pressure and in the end, they tried to give us cheaper tickets then promised. We ultimately got a good price but wasn't the one promised. There were 4 people in line to get tickets after the presentation with the same complaint. Another side note: the tickets they give you can not be upgraded in case you want to add days to them. Disney doesn't even sell those tickets so they can't work wih you on that option. I would recommend paying full price for tickets and not doing the timeshare presentation. We won't do that again. However, we will be back to this resort again ......AND AGAIN! :-)
We did not eat at the resort but I can't imagine it being anything but great.
They really have everything covered here. We have rented a lot of condos all over and I can truly say that this is one of the few that I was completely comfortable in.

Disney fan from Indiana

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 5, 2013

We stayed at Bonnet Creek resort in December 2012 as part of a family vacation to Disney World. After checking out the resort, my husband and I regretted having committed to the park. We could have spent the entire time at the resort and loved it!! We hope to be able to stay there again. The grounds were immaculate. There was ample entertainment for our two kids. And the nightlife looked like fun! I highly recommend Bonnet Creek.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 5, 2013

We were in a 3 BR presidential suite on the 17th floor. Not a great view, but we loved the room. HUGE, clean, and we just ignored the calls from the sales team. Easy access to Disney Parks and other Orlando attractions. We will be staying here again!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 4, 2013

we arived at bonnett creek the Grand Motel on Dec 29, 2012 it was wonderful, the beds were awesome the view was perfect, Employees were very friendly, then we moved over to Bonnett Creek Resort, we just absolutly loved it the only complaint we had was the the transportation, sometimes you had to go to different resorts in order to get to your own we were in tower 4 floor 4, sometimes it took some time to get back to the resort. I would recommend Mears Transportation to get from the airport to your destination, and from your destination back to the Airport, our Driver Syed Hoque was very nice was on time if not early.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon UK
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 4, 2013

Stayed here with friends who had timeshare here. What a great resort. All the facilities you will need however so close to Disney! We could see the Epcot fireworks from the balcony very night. Great place to stay.

Stayed February 2012, traveled with friends
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Additional Information about Wyndham Bonnet Creek Resort

Address: 9560 Via Encinas, Orlando, FL 32830 (Formerly Fairfield Bonnet Creek)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Green Hotel in Orlando
#21 Top resorts Hotel in Orlando
#67 Business Hotel in Orlando
#68 Romantic Hotel in Orlando
#81 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Bonnet Creek Resort 3.5*
Number of rooms: 1100
Reservation Options:
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Also Known As:
Wyndham Bonnet Creek Hotel
Wyndham Orlando
Fairfield Orlando At Bonnet Creek Resort
Bonnet Creek Resort Orlando
Orlando Wyndham
Fairfield Bonnet Creek
Bonnett Creek Resort

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