2nd visit with my family and our last. At check-in, we were treated very shabbily by the staff. Worse than I have ever been treated before at any resort. We requested a room with a pool view and were told repeatedly that such views were reserved for the resort owners - understandable but the manner in which the message was delivered is what made it very disturbing. To think that we paid more to stay at this resort - from the very many choices there are in the area only to be greeted with such disrespect. I tried to reason with the folks at check-in and told them I had reserved 2 months in advance and requested a pool view at the time.The fellow that assigns the rooms went even further in his disrespect having the audacity to tell me that the owners reserve 16 months in advance. If this hotel stay had not been prepaid, I would have left immediately! During our stay last Christmas, the resort was obviously more busy and we were given a choice of rooms. This year I guess the folk in charge think it is their prerogative to disrespect guests who are prepaid and refuse them the option of choice.
I have never experience this before. They completely stonewalled and made absolutely NO attempt to accommodate my family in any way whatsoever. Having spent the previous two nights at the Wyndham Grand Orlando Hotel next door, the difference in courtesy and customer service could not have been more stark. The saddest fact is that during our stay, I witnessed hordes of guests being taken on tours of the facility and been treated with much deference and respect and I couldn't help but wonder that the line of courtesy must only be extended when the resort hopes to gain something from a guest. Once they have taken your money I guess there is no longer any obligation on their part to afford courtesy.
We eventually were able to secure a room with a view - and only when I advised the check in manager that guest do have recourse in this age of social media and feedback. It was only then that he IMMEDIATELY released a room with a view to my family after having argued with him for a good number of minutes. Truly shocking.
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- Also Known As:
- Wyndham Bonnet Creek Hotel
- Wyndham Orlando
- Fairfield Orlando At Bonnet Creek Resort
- Bonnet Creek Resort Orlando
- Orlando Wyndham
- Fairfield Bonnet Creek
- Bonnett Creek Resort