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“Good” 4 of 5 stars
Review of Homewood Suites by Hilton Orlando-UCF Area

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Homewood Suites by Hilton Orlando-UCF Area
3.0 of 5 Hotel   |   3028 N Alafaya Trail, Orlando, FL 32826   |  
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Ranked #14 of 327 Hotels in Orlando
Orlando
1 review
“Good”
4 of 5 stars Reviewed September 23, 2013

Staff was fantastic. Facility was good. Food was very good. The pool is outdoors but very nice. The exercise room is small, but equipment is nice and each has an individual TV. The rooms were fairly standard, though the kitchen was well equiped (full size fridge/freezer).

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSnelling, General Manager at Homewood Suites by Hilton Orlando-UCF Area, responded to this review, September 24, 2013
Dear Brian H,

Thank you very much for reviewing your recent stay with us. My team and I are thrilled to hear that you enjoyed our services. We are looking forward to welcoming you back.

Sincerely,

Steffi Snelling
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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287 reviews from our community

Traveler rating
    194
    73
    15
    3
    2
See reviews for
106
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • English first
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English first
Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 18, 2013

Not a 5 star hotel... but clean, spacious, nice staff, great selection of food at the free breakfast... They also offer a dinner Mon-Thursday. Pool and Jacuzzi clean also, and towels by the pool. UCF across the street, plenty of dinning around and a Walgreens next door for convenience.
You cannot ask for more for the money. I stay here often when I visit my son in College at UCF. I stay at many Hilton Brand Hotels and I travel often, so I would definitely recommend this one.

Room Tip: "Great room, and free breakfast for a good price."
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSnelling, General Manager at Homewood Suites by Hilton Orlando-UCF Area, responded to this review, September 22, 2013
Dear abland49,

Your feedback and recommendation truly means the world to us. We appreciate you taking the time to review your experience with other travelers and would like to thank you for your continued loyalty to the Hilton family. We are looking forward to welcoming you back for your return visit.

Sincerely,

Steffi Snelling
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 15, 2013

This hotel is right next to UCF. Really convenient for sporting events there. Staff was very friendly. Breakfast is a very good hot breakfast included in price. Bed was not comfortable, mattresses probably need to be replaced.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSnelling, General Manager at Homewood Suites by Hilton Orlando-UCF Area, responded to this review, September 16, 2013
Dear Adfox,

Thank you very much for your valuable feedback. We are thrilled to hear that you enjoyed your stay and cannot wait to welcome you back. Please be assured that we are continuously working on enhancements of our hotel and your input is much appreciated. We hope to see you again soon in the UCF area.

Safe travels,

Steffi Snelling
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sharon, Massachusetts, United States
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 11, 2013

Good deal as they served breakfast everyday and a manger's reception including dinner -ish every night! The staff was very courteous and the rooms were spotless. The pool was small in comparison to everything around it, but it was clean and comfortable and we had it all to ourselves!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSnelling, General Manager at Homewood Suites by Hilton Orlando-UCF Area, responded to this review, September 16, 2013
Dear CaliGrrl888,

It was our pleasure welcoming you and your family at the Homewood Suites UCF. Our team would like to thank you for your positive feedback and for taking the time to shareyour recent experience with the tripadvisor community. We are looking forward to having you back soon.

Sincerely,

Steffi Snelling
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glen head, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2013

great place for the price. it was nice to have access to breakfast and dinner while staying here. staff was perfect ! security was amazing. I enjoyed having a small kitchen, we cooked a bit during our stay of 2 weeks

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSnelling, General Manager at Homewood Suites by Hilton Orlando-UCF Area, responded to this review, September 10, 2013
Dear Stacy V,

Thank you very much for allowing us to serve you during your extended time in Orlando. I truly appreciate your kind remarks on our team and the great amenities we offer. We simply love taking care of our guests and hope to welcome you back in the future.

Sincerely,

Steffi Snelling
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
greenwood, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

A very nice clean and comfortable stay with a great breakfast and evening meal offered by the hotel. Definitely a great place to stay and enjoy the area and have a nice room to go back to. The staff were very helpful and were eager to serve you. Great lobby to sit and relax with friends outside of your room.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSnelling, General Manager at Homewood Suites by Hilton Orlando-UCF Area, responded to this review, September 8, 2013
Dear Peter D,

My team and I truly appreciate your kind words regarding your stay with us. It was a pleasure to serve you and your fellow travelers during this week. We are looking forward to welcoming you back soon and want to thank you for sharing your experience with the Tripadvisor community.

Sincerely,

Steffi Snelling,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McLean, United States
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 28, 2013

The staff was not friendly. They did not replace contents of food in the room each day. The staff did not know about certain hotel policies. It was not run very well. Not a good deal for the price. The internet didn't work. The pool was crap. The security guy was asleep. I was just an awful experience.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSnelling, General Manager at Homewood Suites by Hilton Orlando-UCF Area, responded to this review, September 8, 2013
Dear Tom C,

Thank you very much for your candid feedback and please accept my sincere apologies. Friendly, competent service is something we take great pride in and we regret to hear about the unsatisfactory experience you had. As we continue to make improvements to our processes, attention to detail remains as an extremely important focal point. Please contact me at your earliest convenience at 407-282-0067 to discuss this matter further. Thank you,

Sincerely,

Steffi Snelling
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Orlando-UCF Area

Address: 3028 N Alafaya Trail, Orlando, FL 32826
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Orlando
#37 Family Hotel in Orlando
#115 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Orlando-UCF Area 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Homewood Suites Orlando-Ucf Area Hotel Orlando
Homewood Orlando
Orlando Homewood Suites

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