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“My experience at the Hilton Grand Vacations” 5 of 5 stars
Review of Hilton Grand Vacations Suites on International Drive

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Hilton Grand Vacations Suites on International Drive
3.5 of 5 Hotel   |   8122 Arrezzo Way, Orlando, FL 32821   |  
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Ranked #22 of 326 Hotels in Orlando
Binghamton, United States
1 review
4 helpful votes 4 helpful votes
“My experience at the Hilton Grand Vacations”
5 of 5 stars Reviewed September 22, 2013

I spent 4 nights and 5 days at this resort hotel and it was by far the best experience for the price that I have ever had! I would highly recommend it to anyone. I have to be Gluten Free and they very graciously accommodated me and made sure that all of my food was both gluten free and very delicious.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,360 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Lauderdale, Florida
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 21, 2013

We stayed for 3 nights in september 2013.Resort is beautiful,amenities are great,pool and jakuzzi wonderfull.Hotel stuff is friendly and helpful,outstanding!Thank U Hilton Grand Vacation on your profesionalism and hospitality.See You again on our next visit in Orlando!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 21, 2013

We are HGVC owners and love this property but had some issues this last stay that we're handled poor at best. Minor issues: 1 they ask your preference on what building you would like to stay in and can't fulfill that request. Don't ask if you don't know if it is available. 2 all of our room keys stopped working at the same time on 2 separate occasions. Major: 1 we brought guest with us and the second bedroom smelled like a wet musty towel. We asked about moving but we would have been farther from main pool which we wanted to be near. 2 My wife went to make the sofa bed for my 2 kids and when she took bedding out of the bag the mattress pad had stains, hair, and blood all over it. I called house keeping and they acknowledged that it was blood on the mattress pad. Management at no point during my stay did any follow up to my issues. I was very disappointed in the stay so I decided to file a complaint over the phone only to have called twice and as of today - 1 month after my stay- have gotten no call backs.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, General Manager at Hilton Grand Vacations Suites on International Drive, responded to this review, October 1, 2013
Thank you for taking the time to post your comments. Although we’re delighted to hear you love our resort, we’re very dismayed and disappointed to hear your most recent stay was not consistent with your previous experiences with us. None the less, while there is obviously nothing we can do to change what you experienced, please be assured we take your comments very seriously and appreciate you giving us the opportunity to address your concerns through our Member Support Team, which allowed us to reach out to you directly late last week. Again, we sincerely apologize for letting you down during your most recent visit and look to restoring you faith in us whenever your future travel plans bring you back to the Orlando area.

Peter M. Merrill
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 19, 2013

My wife and two teenage kids stayed for the first time at a HGVC property in the summer of 2012. The place we stayed was the Sea World property in Orlando. We stayed in a 3 bedroom lock off. We were amazed at the space, amenities and quality of the room. We normally would rent two standard hotel rooms. This experience of staying in a condo style room with all the amenities of home and services of a hotel was amazing. We loved it so much we booked into international drive Orlando location this summer. The room was three bedrooms and three bathrooms. Our master with ensuite was larger than our one at home. My teenage kids brought a friend each and had their own mini vacation in their rooms. Each room has its own bathroom and TV. The pool is Large with water fall. There are activities every day. There is a grocery store just across the road and a path leading to the outlet mall. The whole property is gated and secure. We loved this second stay at a HGVC so much we decided to visit the parc Solei for the sales tour offered. We did our homework prior to going on vacation clubs and decided HGVC was for us. We purchased the club package and are now excited members of HGVC. If you are a family that want a more comfortable vacation stay with private bedroom and space away from each other at the end of each day with all or more than the amenities from home but have the services of a hotel. The HGVC on International drive is the place for you. Very close to Disney (7 min drive) and close to other theme parks. We have rented houses and other hotel room in Orlando in the past. This is the perfect balance of both with a more secure, clean, full services facility. Take a close look at HGVC properties and compare to the alternative. We won't ever stay anywhere else if at all possible.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantsville, Connecticut
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 18, 2013

My wife and I spent 3 days here in Sept 2013 in a 1-bedroom suite. We were impressed with the layout and cleanliness of the rooms. We were checked in with ease and our room was ready even though we were there 4 hours before check-in time. Every staff member we encountered during our stay was friendly and helpful. We look forward to having a chance to stay here again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 17, 2013

My g/f and I stayed here from 9/8 thru 9/15/2013. We had a 1 bedrm suite with full kitchen and balcony. Room was beautiful with all the necessities like washer/dryer, stove/microwave & dishes/full size fridge with icemaker and the usual toaster and coffee maker. Customer service here is outstanding. All staff, from groundskeepers to admin staff were friendly and very accommodating. Parking is free and plentiful. You park in front of the bldg you're assigned to. Security is excellent, as it's gated. You use your room card to enter/exit gates. Premium outlet mall is right next door, so you can walk over there for shopping or people watching. LOTS of restaurants nearby, including fast food. Just use your smartphone to locate nearby restaurants. TIP: If you don't mind high grocery prices, a Publix is right across the street, but if you want to save some money, there's a SuperWalMart about 2 miles away with grocery prices 30-50% lower. Also, there are really nice medium sized electric BBQ grills with a table, seating and sunshade located close to each pool. We never did see anyone using them. The large pool area is beautiful and there's also an adjacent outdoor bar with both tables and chaise loungers. They have a friendly waitstaff, but you can also order your food at the bar and walk the few steps back to your table or spot by the pool. There's a smaller pool on the opposite end of the property, but most activities are held at the large pool. Oh yes, they also have a very spacious computer room with 6 large screen PC's available for use. There's a large printer which can be used to print your boarding passes if you choose to check-in online with your departing airline. In the same room there's an awesome 60 in. TV with comfy seating if you just want to kick back and watch TV for a bit. There's a small coffee shop next door, which serves Starbucks coffee and a limited breakfast menu. The employees were amazing. Everyone we ran into, made eye contact, smiled and greeted us. Even when we'd leave the property via our rental car, employees on their electric carts would wave and smile. One last detail. Most of the rooms have a jacuzzi and walk-in shower. I can't believe we never took advantage of that. We only used the shower. We chose to visit Universal Studios only, with day trips to Miami and St Augustine. All in all, this Hilton location was a solid "10" for us. Excellent customer service, meticulous grounds and rooms and an awesome location, close to everything. I'd highly recommend HGV if you plan to visit Orlando. You won't regret it.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 17, 2013

I went the last week in August with my two kids and husband. We had a wonderful time, we enjoyed the pool everyday that we were there. The room was comfortable, the property was beautiful, drinks were good, location was good. We had publix right across the street and the outlet was right next door just a few steps away. I would recommend the stay to anyone looking forward to going back.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Grand Vacations Suites on International Drive

Address: 8122 Arrezzo Way, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Orlando
#21 Romantic Hotel in Orlando
#22 Top resorts Hotel in Orlando
#28 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Grand Vacations Suites on International Drive 3.5*
Official Description (provided by the hotel):
A beautiful family resort, Hilton Grand Vacations Suites on International Drive is just minutes to Orlando's world famous attractions including Walt Disney World®, Universal Orlando®, SeaWorld® Orlando, Aquatica® and is adjacent to Orlando Premium Outlets® - Vineland Ave. Guests of Hilton Grand Vacations Suites on International Drive enjoy a remarkable family vacation experience from the elegantly appointed studios, one and two-bedroom suites to the abundant resort activities. Hotel views include fabulous swimming pools, water features and a bird's eye view of the lush 34-acre resort grounds inspired by the beauty and ambiance of Tuscany. ... more   less 
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Also Known As:
Hilton Grand Vacations Suites On International Drive Hotel Orlando
Hilton Grand Vacations Club Orlando
Hilton Orlando
Hilton Grand Vacations Club International Drive
Hilton Grand Vacation Club Orlando
Orlando Hilton
Hilton Grand Vacation Club International Drive

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