This hotel would have received a 5 if only they would have followed up on a concern we had prier to checking out. Our reservation included a late checkout for noon. We went out for breakfast,,and when we returned we went up to our room around 10:30 to find the room was already stripped of the sheets,towels,toilet paper ,etc. I guess someone had not checked that we had a late checkout .Before we left for breakfast,we did put our luggage in the car so the room may have looked like we were not returning,but there should not have been anyone in ther until after 12 pm to do any cleaning. I called the hotel the next day to express the concern and the girl I talked to said she would have her superviser call me, As of today,no one has called. A simple return phone call makes a difference between a 4/12 and 5 review.
Everything else was great. The place is huge. We were in villa #7. It was a really nice room,great views,friendly staff,large pool.The lake is nice to walk around and the outlet mall right behind our villa was an easy access through the gate with the room key. Overall a great place to stay,and will return for sure.