The waitresses were all very friendly and happy to answer our questions and give recommendations. The service was prompt and we though the food was delicious and would have gone again if we'd had time.
I would imagine that the karaoke is a good laugh if you're there with a large group, especially colleagues, but unfortunately when we were there the place filled up with obnoxious "glee" type teens just before it started, which I think discouraged anyone, other than one brave couple, who wasn't completely sure of their singing ability from having a go.
All the info we could find, including the Swan's website, indicates that it's a business casual type affair, but in reality it's pretty casual and jeans and a t-shirt wouldn't look out of place.
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