Tonight. I was hoping to celebrate my 3rd anniversary. My partner and I were looking for a casual-nice restaurant and as a concierge I knew the perfect place. Moonfish. I do hold talk of the town restaurants in high regard, I've sent a ton of my guests their way, and for the most part, people are satisfied with the product.
In our rush to get out the door, my boyfriend threw on a sleeveless, albeit nice, shirt. Not an undershirt. Not a 'cut off' shirt. A perfectly Floridian sleeveless shirt. When we arrived before even asking for my name the hostess was kind enough to say that she could not seat us. Why? A sleeveless shirt.
So, I tried to explain that it was our anniversary and we lived 40 minutes away to deaf unsympathetic ears. But, she did offer a solution. "You can wear one of our t-shirts"
Unbelievable idea!!! Incredible solution!!!
So, I can embarrass my partner on our anniversary why everyone in the restaurant smirks in our general direction. Fantastic. So, we promptly walked out. On our way out of the parking lot, I looked over to my partner and said "wait let me go talk to a manager."
I was intent on salvaging the night and giving Moonfish a chance to really impress me. I asked to speak with a manager and again I tried to explain the situation. We live 40 minutes away, it's 5PM on a Saturday night where are we going to get a reservation? It's my anniversary. I even tried to pull the concierge card.
This manager looks me in the face and says "it's our policy." And to add to his unusual lack of common sense he gives the same solution as the hostess! "We are willing to provide you with one of our t-shirts"
I understand upholding a dress code. It helps with the atmosphere. However, in hospitality there are no rules that are set in stone, every situation should be treated individually.
My partner and I are back home now eating pizza. Thanks Moonfish.
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