We had a very weird experience here. I still do not know if the server was not well trained or just insulting on purpose. I asked for a bottle of wine and he brought it opened with the cork on a side. I told him I would not accept an already opened bottle and that I wanted the bottle opened in front of me. I think that that is a very fair request. He said that he would bring another bottle. A moment later, he came back with the SAME bottle! The only difference was that they had put the cork back into the bottle. He just left the bottle on the table and left without opening it. At this point I was steaming but I tried to keep a calm attitude. Just to make sure, I decided to try and open the bottle myself. The cork popped out so easily that ha 5-year old could have done with one hand.
I called him again and told him that he had brought the same bottle. To add insult to injury, he replied that it was a different bottle. I am a wine lover and I have opened hundred of bottles (I keep the corks in a big container at home) and I know the difference between an open bottle and one that is not. Then I told him I would not pay for that bottle and asked a different one, this time SEALED, and I wanted it opened in front of me. He finally brought a new bottle but again, he left it on the table.
I was unable to enjoy our meal because of such a poor service. I wasn't asking too much but it seems that he was determined to not do his job.
It is a pity because food was good. My motto is "a meal without wine is not a meal". So having had such a bad experience with the server is deal breaker for me. Because of this incident I decided not to ever come back here. They need to learn a great deal about customer service.
If you own or manage Olympia, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.