As a group of 6 (including 2 cast members) we enjoyed a truly fun lunch. The decor was smashing and the wait was under 30 minutes. While this is a "counter service" place at lunch, it has a real up-scale feel. We found the ordering kiosk easy to use and the food came to the table quickly via our GPS rose. Be warned that the West Wing area may be too scary for little ones. Our first graders likes the photos on-line and in real life it was too much.
We had the pork, ham and cheese, steak sandwich and a variety of cup cakes. All were met with rave reviews. The pork dish was large enough that I split it with DD age 13. Other reviewers mentioned that the Beast only appeared for a short time. This is true. Be Our Guest is NOT a character meal.
This is a great stop for lunch. I am not certain about dinner. While the menu is impressive, getting a beer with dinner may not be worth the additional cost. Our lunch was $10 per person and we all left feeling full. Note that there are free refills on drinks here. This is not the case in many counter service options.